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Old 10-20-2013, 08:40 PM   #1
Junior Member
mixerman's Avatar
Join Date: Oct 2013
Location: NorCal
Posts: 3
New Cougar

Hello from NorCal,
Just sold our old kitco and purchased a new Cougar 293sab.
It's already back to the dealer for an issue with the control panel, a stuck switch.
While it's there I asked them to reinspect the roof, it's not adhered well around the edges or the vents. No real air bubbles, but I want it documented in case it gets worse.
The old Kitco only ever had one air bubble and it turned into a leak.
I unterstand that some air is common around vents where caulking was used.
How much is normal, and just because its common does that make it right?
Milas & Patti
and furry kid Toby
2014 Cougar 293SAb
1999 Dodge 2500 CTD
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Old 10-20-2013, 09:05 PM   #2
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Join Date: Mar 2009
Location: Fraser Valley BC Canada
Posts: 7,015
Milas -

From now on, I would be taking photos of any areas on the roof that you are concerned about and keeping a written record of all communications, both written and oral, that you have had with your dealer and with Keystone should they become involved. I would also keep Keystone informed and that you have pointed out your concern to the dealer.

If you should experience a problem with bubbling or roof issues, then you will have a written record with details, including dates, times, of everything that has taken place. Having such documentation will enable you to show that a potential problem has been identified and that you have advised the dealer (and Keystone) in a timely and regular manner. They can't come back and then say, "You didn't tell us about this."
2008 Cougar 5th Wheel 27RKS
2005 2500 GMC Duramax
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Old 10-21-2013, 02:20 AM   #3
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Join Date: Nov 2012
Location: Prince George Va
Posts: 1,300
to the forum from the East coast.congrats on the new camper and good luck
2008 F350 chipped and bagged 6.4 power stroke crew cab 4x4.2013 384pk Raptor (Gravy Train) 2006 Fatboy w/18inch ape hangers,2006 883c sporty,Army wife Kim,Cocoa (The Boarder Collie) and Rebel (The English Bulldog) (THE RICH RAGE WAR,BUT ITS THE POOR THAT DIE)
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