Live Chats...

Nancy Jo

New Member
Joined
Jan 15, 2025
Messages
1
Location
Jamestown
Does anyone know how long it usually takes to 'live chat' with customer service? I've been waiting since 4:30 p.m. central time 1/14/2025; and is that normal for 'live chats'? Now it is 2:27 p.m. central time 1/15/2025.

Thank you!
 
I think you can consider yourself forgotten at this point. I'm sure you are worn out! BTW, welcome to the forum!
 
First, welcome to the forum. We aren't associated with Keystone RV Company, and have no connection to them other than most of us own one of their trailers.

Now, that said, when you open the Keystone RV website and click on the Customer Support link, the "chat with us" box will scroll across the bottom of the webpage and end up in the lower right corner. IF YOU READ THAT FIRST BOX, it will indicate if the chat feature is "online or offline". BUT: If you click on it, even when offline, it will open and allow you to submit a question and you'll sit there indefinitely, because the service isn't even working.... The call center hours are 9AM-5PM Eastern time (except on Friday). I'd make a WAG that the chat feature hours are the same....

So, if you logged on at 4:30PM "Dakota time" you probably never actually were "logged into an active chat"...

I'd suggest you call the Customer Service Center 9-5 M-TH/9-4 F at (866) 425-4369 and speak to a human...

If you have a question possibly post it on this forum, no doubt a member will likely have had the same question and can give you an answer (although not officially from the factory).
 
Last edited:
Does anyone know how long it usually takes to 'live chat' with customer service? I've been waiting since 4:30 p.m. central time 1/14/2025; and is that normal for 'live chats'? Now it is 2:27 p.m. central time 1/15/2025.

Thank you!

If your talking about Keystone customer service give them a call and get in that que instead chatting. Anytime I've ever called them the wait really hasn't been that long. I turn up the phone volume full blast and put it on speaker phone while I'm doing something else like typing this out while I wait for a human.

At 4.30 central time, my guess is they may have closed up shop for the day.
They're in Elkhart IN, I believe, and are an hour ahead of you.
 

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