Heartsick over new rv

[Babs5548]

Hello, we just purchased a new 2022 Keystone Passport 189RB. It’s our 45th anniversary gift to ourselves and we have a trip planned in May to celebrate. Had the camper home two days when we found a soft wall/dampness in the front bedroom closet next to the Murphy bed. Took it back to the dealer and they have promised to “make it right” but I hear such horror stories about how long warranty repair work takes. There are a lot of little things that need repair - drawers not closing flush, screw in window treatment coming out of wall. I feel sick when I think about the money we spent on the product we got. Wondering if anyone has experienced this and how long, on average, a roof leak repair can take.

 

[jasin1]

Hello, we just purchased a new 2022 Keystone Passport 189RB. It’s our 45th anniversary gift to ourselves and we have a trip planned in May to celebrate. Had the camper home two days when we found a soft wall/dampness in the front bedroom closet next to the Murphy bed. Took it back to the dealer and they have promised to “make it right” but I hear such horror stories about how long warranty repair work takes. There are a lot of little things that need repair - drawers not closing flush, screw in window treatment coming out of wall. I feel sick when I think about the money we spent on the product we got. Wondering if anyone has experienced this and how long, on average, a roof leak repair can take.

did you do a pre inspection before signing? a walkthru or did you buy sight unseen…that trailer has been sitting at the dealer for a few years so maybe that’s the reason? ..
probably a little too late now but you really need to go thru these things with a fine tooth comb before taking delivery…maybe you can get your warranty claim verified by keystone in writing and take it on a trip and have the repair done in the offseason…that’s provided they find where the leak is and fix that at least temporarily….Maybe the dealer will let you trade up now to a newer model? ..that’s a long shot but couldn’t hurt to ask as long as they give you what you paid..

Dont lose sleep over it…I’m sure it will all work out…personally i’d fix all the small things myself and let them deal with the water intrusion

 

[NH_Bulldog]

I feel bad for your situation and I don’t mean to rub salt in your wounds. But, unfortunately buying a covid-era 2022 “new” unit in 2024 means quality was probably lax to begin with, and then throw an unknown length of time that the unit was just parked there with none of the required regular maintenance being done and you have a potential disaster waiting to happen. I am sure it was an awesome discounted price, but sometimes deals are too good to be true.

I bought my 2019 unit in April 2019, but it was made in August 2018. This means the 2022 unit you bought in 2024 could very well have been made in 2021, making your new trailer close to 3 years old!

For what it’s worth, Keystone requires a check of roof and trim sealants something like every 90 days. If your dealer is stepping up, it sounds like they know they screwed up. I would be sure to document, document, and document EVERYTHING.

 

[Babs5548]

Thank you for the replies. Learned a couple of hard lessons here. Wish we hadn’t fallen in love with this camper :/. Took for granted that because it was “new” and the dealership had really good reviews that we would be ok.

 

[firestation12]

The sooner you adapt to the idea that not all things need to go back to the dealer to fix, instead take the attitude we can do this ourselves, the sooner you will love the RV experience. Towing an RV exposes it to an “earthquake” which shakes every part on it. If you haven’t checked out your tire’s manufacturer, or to properly load your cargo with respect to enter of gravity, you should get educated about that too. An RV isn’t like buying a car and driving off into the sunset. There are lots of YouTube videos of do’s and don’t and how to dump and clean black and gray tanks. Hope you have some fun learning and doing things for and with the new camper. Safe travels!

 

[sourdough]

First, welcome to the forum! I'm sorry it's under these circumstances.

Some observations; as has been mentioned that trailer has been sitting a long time on that lot. RV manufacturing is not like on autos....sort of hit and miss. The dealer should have inspected that trailer right off for anything like a roof leak etc. If they didn't and let it sit out there for a couple of years this should be on them. Of course, whether them or Keystone or ? sitting at the dealer for repair/warranty work is a real pain.

You need to find the source of that water penetration pronto....keep it covered until you do if you have wet weather. You may be able to do that by inspecting obvious places above on the roof seams, penetrations etc. Check around clearance lights as well. Yes, it's under warranty....but it belongs to you and is your investment - Keystone nor the dealer care about it anywhere near like you do.

A good dealer inspection either when they received it or prior to your possession, or your own inspection, could have found this but that is water under the bridge at this point yet again that just says they are responsible for this IMO.

Pre possession problems are usually taken care of "right here, right now" to appease a new owner so they can get their money. Once sold and the new owner takes it away it becomes a cat and mouse game - sometimes push/shove. To that end you want to go celebrate in May.

You need to be front and center with that dealer one on one with the GM/owner. Insist that they schedule you for repairs right away....not at the end of the list. They may balk but remind them, constantly, that they caused this and did not check it nor disclose it to you - push (be insistent) if required. IMO the dealership should just take it in and fix it since they let this happen but I'm sure they will want Keystone to "pay for warranty" which then requires documentation from them, assessment from Keystone and then approval - it is time consuming. Don't let them just take it in and sit on it waiting for it to hatch an egg. If they insist they want Keystone to pay for it (I would push they do it with or without approval) then let them have it long enough to document the damage/cause then take it back. Take it on your trip - HAVE FUN with the trailer. I sounds like there is nothing catastrophic or destroyed with the softness so just be careful in those areas. By the time you get back they should be ready to take it in and fix it. Make them, and the situation, work to your needs as best you can. Good luck and hope it works out like you want in an expeditious manner.

 

[LadyCPA]

Thank you for the replies. Learned a couple of hard lessons here. Wish we hadn’t fallen in love with this camper :/. Took for granted that because it was “new” and the dealership had really good reviews that we would be ok.

First of all - congratulations on your anniversary! That is quite an achievement. Don't let some of the comments change your opinion. If you read some of the other posts, there have been several issues noted from buyers of new units that had not been setting on a lot somewhere.
We bought our 2022 Raptor in 2022, and trust me, we had problems right after the purchase, including a leak in the bedroom right over the bed.
If you fell in love with the the unit and enjoy the floor plan, just work through the issues with the dealer.

 

[spicercars]

Welcome from northern Mn. Hope you can get your issues taken care of.