Warning for Keystone Cougar 22rbs owners....

[rabbit59]

I need this to get to someone higher up in Keystone. There should be a recall as this is safety related. Me and the wife drove our Keystone Cougar 22rbs TT to camping world in Buffalo for a recall on wiring issue. They fixed it and we headed back south for the 80 mile trip. Half way home, where you get off 4 lane 219 back to 2 lane, we heard a clunk, and then a scraping sound. My wife crawled back to look out back window of Sequoia, and yelled the propane tanks were dragging!!! I got pulled over and found the 4 bolts that they bolted pan to frame broke off clean at frame!!! They obviously used cheap grade bolts that let whole assembly break loose. We took hose off fitting to main gas line, and disassembled the tanks from switch assembly. I did lose the black plastic covers from over tanks through all this. But Keystone should know about this!! I'm going to go take a picture and post also. You can see these are not grade stamped bolts and quite small I might add.

[sourdough]

You might read the disclaimer at the bottom of this page and every page; this forum is not affiliated with Keystone in any way nor do they monitor it as far as anyone knows. Your best bet is to forward your experience, complaint and pictures to Keystone and insist on their attention. You do not give the year of your trailer but age could/would have a bearing on their response I'm sure.

[rabbit59]

I did contact them. It is a brand new 2020 not even camped in yet. But I did contact them. Thank you

[flybouy]

As stated, your efforts to contact Keystone Corp. here will be in vain. That said, I would have turned around and gone back to the dealer. Looking at the pictures you posted I have 2 observations.
1, the tank tray appears to be intact. I would think a force strong enough to break 4 bolts would have distorted the tray.
2 looking at the marks on the tray left by the fender washers it looks like they used some very small screws (I assume self tapping).

Call the dealer, make them correct it. Also check the hoses and the tanks closely to make sure that the weight of the tanks bouncing around hasn't created an issue.

[JRTJH]

Looking at your photos, it looks like the propane tray was relocated (probably by the dealer/whoever installed your hitch). There are 4 holes where the screws were relocated that are visible in the top photo.

It's common for propane trays to need relocation and it's done every day to accommodate different length WD bars on different brands of hitches.

My guess is that your dealership did that, not Keystone. Now, if there weren't those "spare screw holes" I'd suspect that Keystone was responsible. With the 4 extra holes, that tells me that "somebody" in the delivery/PDI/hitch installation is who "treated you so well"......

[slow]

I am with John on this. The tray has been relocated by someone, most likely by the dealer to accommodate the hitch.

At work (acoustic silencer fabrication) I have witnessed the #14 self drilling/tapping screws used to mount the tray be over torqued without any immediate evidence of failure. Come back the next day and the screw heads are popped off. We did torque testing and found that most #14 screws, independent of source failed at 22 ft-lbs or slightly higher. So using an impact wrench/gun is a big no-no. A properly set clutched driver is the only thing that allowed us to avoid screw failures.

I would address the issue with the dealer.

[mullhaupt]

Heres my 2020 22rbs tanks seems like yours is weak for 60 lbs of propane can't believe some one did that

[rabbit59]

I cant view picture mullhaup. I'd like too but it's not there. Thanks anyways.

[mullhaupt]

https://photos.google.com/photo/AF1Q...dcPVNG3Qhm2bmS

[rabbit59]

Your pics are not posting mullhaupt.

[Ken / Claudia]

Its been a few days, what did the dealer say.

[rabbit59]

I'm talking directly to Keystone. And...they have not called me back yet. So, I drilled and tapped for 5/16 and bolted it down with grade 8 bolts, locktite, washers, and lock washers...very stout now. But still no cover that went bye bye. I'm hoping they will at least replace that!!!

[skids]

Originally Posted by rabbit59

I'm talking directly to Keystone. And...they have not called me back yet. So, I drilled and tapped for 5/16 and bolted it down with grade 8 bolts, locktite, washers, and lock washers...very stout now. But still no cover that went bye bye. I'm hoping they will at least replace that!!!

Those look pretty good. Did you thread the holes in the frame for the new bolts?

[mullhaupt]

if you can't see my pics how are you posting your pics, maybe I can do it that way, do others see my pics if so let us know

[rabbit59]

Yes skids...I drilled it with a F size drill bit I believe for 5/16 course bolt. Then tapped it. I went bigger to get more thread surface area as the depth is only maybe 3/16 thick.

[rabbit59]

mallhaupt....when you click "go advance" , under where you write a reply is a button to manage attachments. Have the pictures on your phone or tablet or laptop where you know their location. Just attach pictures to response and they should post. See if that works....

[Ken / Claudia]

What was wrong with contacting the service manager at the dealer or another dealer. Unless it has changed that's the 1st contact and the dealer is who will gets the ear at keystone.
I hope you hear back from Keystone, but after being on this forum it sounds that is unlikely.

[Gumby52]

Okay, now you've got me wondering... I've got a 2018 22RBS, that I installed the wd hangers on, (dealer wanted $256.00 to install my brackets on my trailer - nevermind). I was able to locate them at the prescribed distance from the centerline of the ball without moving anything. But still, I'm going to pull both my tanks to see how the base plate is secured.

BTW - looking at your pictures, it looks like the original bolts were just sheared off - not even unscrewed? Is that right?

[chuckster57]

Most WD with chains use 30” from ball. A lot of trunnion styles use a lot less and can interfere with the propane tank plate. I have moved a few and always used the factory self tapping screws.

[Logan X]

I agree with John. It looks like you should talk to the dealer or whoever installed the WDH to see if they moved the tray. Because the tray was moved it doesn’t seem to be a factory issue.

I’m glad to see you got it fixed. That should be solid now.