Originally Posted by papachaz
shouldn't this be under warranty if it's just 3 years old? hopefully you have done the regular roof maintenance
No, it's not under warranty.
The trailer warranty is 1 year. If built after September 2018 (I think I remember correctly) there is an extended "structural warranty" that covers the "hard parts of the structure.
The TPO membrane has a 12 year "pro-rated warranty" on the membrane ONLY. It does not cover installation, failure of any seam components or adhesive loosening under the membrane. Those are "installation defects" covered by the 1 year warranty.
So, unless there's a "defective membrane" (hardly ever happens at a seam or joint) there's no warranty. If it is a "defective membrane" the pro-rated reimbursement (membrane cost only) for a 3 year old TPO roof (in year 4 of use) is 40%. So, less than half the cost of repairs, even IF (very unlikely) Alpha-Systems accepts responsibility and product failure.
Again, installation is NOT a part of the membrane warranty and Keystone's warranty has expired.