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Old 11-05-2018, 04:23 PM   #1
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Join Date: Oct 2016
Location: "Murvil, TN
Posts: 2,136
Wow....Talk about Customer Service!

I realize that this isn't directly related to the catagory "Tow Vehicles", but this section does include "mods", so I'm putting it here.

On Sept. 7th, 2017 I purchased a Viair Compressor/Tank combo for my truck to be able to run the air horns that I have. The Viair has a one year warranty and so I've had mine a little over a year....14 months. This past weekend, while on a short trip, I heard what sounded like the safety pop-off valve release air from the system. A short time later I heard it again and pulled off the road to check and see what was going on. The air gauge was reading somewhere over 200 psi, so I switched off the compressor and decided that the pressure switch was no longer working to shut it off.

Yesterday evening, I sent an email to Viair Cust. Srv. explaining to them what was going on and asking if they could help me out on this even though it was about two months past the official warranty period. They agreed to to take care of it and just want me to send a copy of my receipt for the purchase. Well, after searching high and low, I cannot find the purchase receipt. All I could find was the booklet that came with the compress and the card that showed the model and Serial number....and my paypal transaction for the purchase. I emailed that info to them and within 10 minutes I got a reply that they would be send a new pressure switch to me tomorrow.

I am very impressed with the Customer Service from Viair and just wanted to let everyone know what kind of company they are.
2016 F350 King Ranch Crew Cab Dually Diesel 4x4
2018 Grand Design Momentum 394M
2019 Can Am Spyder RT Limited (Phoenix Orange)
Excessive payload capacity is a wonderful thing

"If it ain't Fast....It ain't Fun"
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Old 11-05-2018, 04:29 PM   #2
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Join Date: Mar 2014
Location: Central Massachusetts
Posts: 613
It goes with your quote! If it ain't fast, it ain't fun!( Service/replacement) Good to hear a company standing by their product! Good for you!
2012 Ford F 250 Super Duty Lariat 6.2 ; 3.73
2022 KZ C271BKHSE
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Old 11-05-2018, 05:23 PM   #3
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Location: W. Texas
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xrated; everything I had read, and have read, about Viair said they are a good company and that's why I bought mine. I'm glad they took care of you and glad to hear it.
Danny and Susan, wife of 55 years
2019 Ram 3500 Laramie CC SB 6.4 4x4 4.10
2020 Montana High Country 331RL
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