Depending on the brand of refrigerator and how old it is, it may still be under the manufacturers warranty. My Dometic had a 2 year warranty. I struggled, with great frustration, with our selling dealer. Three trips and they couldn't fix ours. We were "out of service" for 4 months. I found a RV repair only shop and they replaced the entire cooling system under the Dometic warranty. Also Dometic offers an extended warranty on their refrigerators and A/C's.
My wife wanted the extended warranty, the never wax exterior treatment, and the interior no stain treatment. All of it is junk. A can of Scotchguard for the interior and a wax job a couple times a year is sufficient. I don't want to even think about what we paid for all that.
So...figure out how old your fridge is and see if it is under warranty.
For me it's not worth the hassles of the dealer that has the attitude of assigning the least skilled lowest paid "tech" on warranty work. They don't make much on warranty work. Accessories and out of pocket cash repairs, yes they make money.
Find a Mom & Pop type shop that only does repairs and accessories. Pay them out of pocket if necessary. Cut the frustrating ties with the dealer and cultivate a relationship with a good repair shop.
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