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Old 10-23-2014, 09:44 AM   #21
JRTJH
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Quote:
Originally Posted by twolabcamper View Post
Good advice.
Going to the Atlantic City show next week.
We are in PA, so I assume a PA dealer will do the warranty work from a NJ purchase?
Probably not, at least not if it interferes with work scheduled for customers who bought at this dealership. If you're concerned whether or not he will do your warranty work, just call the dealership, tell them you're concerns and ask if they will provide you with warranty support and be sure to ask "under what conditions". You may get the answer that Keystone requires them to say which is, "Yes we will support your warranty" but if you dig a little deeper, you'll find that they will only work on your trailer if there is no "present customer trailer that needs work." At some dealerships, if you didn't buy from them, call to schedule warranty work, drop it off on the day scheduled and one of their customers brings in "unscheduled" work, they will park yours in the back lot and work on the customer's trailer even though it was not scheduled.

Be sure to get a clear understanding of how they will support your trailer that was not bought at their dealership.
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Old 11-03-2014, 08:15 AM   #22
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Well AC was kinda a bust. Not much to view and only one rear kitchen.

Still have my eye on a used 2013 with a U dinette. Seems Springfied discontinued that in favor of more bathroom space.
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Old 11-03-2014, 10:44 AM   #23
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I would take very seriously the comments about service from the dealer for buyers vs non-buyers. I always buy everything (cars/SUVs/trucks/boats/RVs) from a dealership nearby. In the past I have done otherwise and was told up front that even though it was an xyz in warranty I would have to wait until they "could get to it". I even had my tires rotated and balanced at a dealership and was charged $75 vs $40 because I didn't buy it there. In the case of my RV I have made it abundantly clear to the dealership that I bought the unit from them, expect them to work on it when I bring it in and get it out as quickly as possible. I've told them the same things that have been said in some of these posts; if you have something waiting that you didn't sell, it can still wait - get on mine, and so far they have (or at least they say they do - of course mine is in warranty). I couldn't ask for more from them but I do know that someone is probably waiting longer because of that. Again, one of the perks of having a relationship with a local dealer vs not. If you want to use the trailer and not leave it in the shop for months at a time you may want to consider a local dealer - just my 2c.
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Old 11-04-2014, 08:00 AM   #24
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Good thoughts.
The 2013 RK is used. So I would take to the local dealer for any repairs.
I have not any problems in the past.
We are going to take a closer look over Thanksgiving.

Hopefully, we can get some dry camping in December.
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Old 11-04-2014, 09:33 AM   #25
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Good luck on your purchase and hope all goes well.
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