Good luck on getting any, I mean ANY, assist from this dealer after you get home. I recently purchased a 2011; 36 ft 5er from them and have yet to have any positive service related, warranty, experience...period ! I only have minor issues, BUT, the first one; electrical; I worked directly with Keystone AFTER no dealer satisfaction or guidance. Outside electrician fee; $120; I was reimbursed $75 and OK with that. Issue resolved. Second issue is with the cable TV port...dead. On our maiden voyage and STILL waiting for a service tech to call me back. NOTHING ! I did a direct wire to the TV in the LR and cable works fine. Wire is hanging from LR window....
I always remain positive in my calls, BUT, man, they are frustrating to deal with.
LOVE our rig and look forward to many years of enjoyment in travel !
DOCUMENT your dealer calls with a name; time, any commitment. Records are your friend.