We have a 2010 318FLS and the 3rd time of extending our awning, it would not retract. We had nothing, not even your clicking. We were fortunate that it happened at home so we did not have to retract as long as the wind was calm.
Called Dometic and found out that the awning was still under full warranty and just had to contact our local service center which is fortunately only a couple of miles away from home. Because we do not tow our rig (live in it full time), they came out and checked it out on site. Determined that the motor was bad just by checking electrical was getting to the motor. Took about a week for new motor to arrive and then two guys came out and changed it. One to hold the tube while the other did all the other work. The tube was knocked out of the holder by removing the screws you mentioned and the rivets drilled out. Then the motor just slid out of the tube, new one pushed in and the rivets replaced and screws put in. It worked!
Be prepared if you are not under warranty, Dometic quoted me $300 for the motor! Warranty on motor was two years parts and labor, 3 years parts only so check your purchase date. We got lucky as ours was purchased in July of 2010.
If I was not in a wheelchair, and I had the help of another person, I believe I could replace the motor myself now that I've seen it done, not a big job.
Doug
Good luck.
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