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Old 08-31-2020, 05:12 AM   #1
Apperman
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Sidewall Bulge

2019 Keystone Hideout 28RKS purchased new in 2020 has a bulge where the side wall meets the roof, port side. Appears to be in line with the shower stall. Any thoughts, ideas, or past experiences on what would cause this?
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Old 08-31-2020, 05:27 AM   #2
Wyldfire
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How is the roof above it? Soft spot? Hole in membrane? Crack in caulk? Bet it is a water leak. That high up wouldn't think it's from shower. I'd be looking hard at roof.
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Old 08-31-2020, 07:51 AM   #3
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Inspect it carefully, but not likely caused by a water leak on stick-tin unit.

Our previous camper was aluminum, and you could almost find all the studs from how the siding "arched" like that along length of camper. I would definitely inspect inside and at roof edge, but probably just a "great job" at the factory with siding install.
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Old 08-31-2020, 07:59 AM   #4
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It should still be under warranty. Take it back to your dealer or contact Keystone to approve a mobile tech.
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Old 08-31-2020, 08:57 AM   #5
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I agree with Danny. Looks to me that one of the studs might have cracked/broken. Cause may have been stress on an already poor piece of lumber from hitting a pothole or something.
Sure enough should not be there.
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Old 08-31-2020, 10:34 AM   #6
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I agree with the above 2 posts. Take it back in. Sure looks like a bowed/broken stud...and they DO put some sorry stuff in those wall. I was in the SMs office one day visiting about issues they encountered on warranty repairs. He reached behind him in a corner and pulled out what had been a stud; it was so bowed and twisted it was unbelievable. He said they had to remove it from a wall because not a single attachment hit the stud due to the warpage and twists.
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Old 08-31-2020, 02:24 PM   #7
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Thanks, all! The unit is under warranty, and I had already scheduled a service appointment for some minor issues. I appreciate the responses. You guys are the best!
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Old 09-03-2020, 08:20 PM   #8
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Most likely the siding has detached from the wall. Get on a ladder and see if you can push it in.

I’ve had to bring mine in twice for two separate areas. Not a big deal.
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Old 09-04-2020, 03:16 AM   #9
Apperman
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Thanks, Brantley - I’ve got an appointment to take it in for service one week from today. I’ll post results on this thread when I get the diagnosis!
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Old 09-27-2020, 04:44 AM   #10
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Result.....or Not

Took the RV back to the dealer to address the sidewall bulge & a few other issues. Service department guy “Keystone says this type of occurance is ‘not uncommon’, and if it gets worse bring it back. They have made note of it in their system.” As of now, Keystone is not approving any warranty work to repair this incidence. Not real happy with this response from Keystone Corporate.
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Old 09-27-2020, 07:47 AM   #11
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Quote:
Originally Posted by Apperman View Post
Took the RV back to the dealer to address the sidewall bulge & a few other issues. Service department guy “Keystone says this type of occurance is ‘not uncommon’, and if it gets worse bring it back. They have made note of it in their system.” As of now, Keystone is not approving any warranty work to repair this incidence. Not real happy with this response from Keystone Corporate.
Ask to see the response from Keystone... Dealerships are extremely busy this time of year, add the limited workforce due to the COVID business restrictions and sheer number of trailers being sold and it's no surprise that dealerships are focused on "making money from paying customers rather than losing money on warranty repairs"....

My guess is that if your dealership is "typical" then they have never reported the issue to Keystone, rather they've "made a note of it in your dealership folder with the fervent hope that you don't return"..... It should also be "no surprise" that Keystone is also extremely busy and having a "final response" from Keystone on an issue turned into the dealer on September 11 seems "far too fast for the way Keystone processes warranty repair authorizations" ...

I'm not suggesting that your dealership did not report the problem to Keystone, rather suggesting that it's in your best interest to "KNOW" what the dealership sent to Keystone and what Keystone said in their response.... My guess: It was never "formally reported to Keystone as a warranty defect"....

I'll readily admit that I could be wrong and your dealership did "exactly what they told you"... but on the other hand, shuffling you in and out as fast as possible means more profit for the service department.......

It's in your interest to "KNOW" exactly what transpired....

If the dealership refuses to show you their warranty submission request, you can always contact Keystone and discuss the submission with them. You'll need your VIN if you call Keystone.
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Old 09-27-2020, 08:04 AM   #12
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Agree with John. Find out the real story. As noted I had the same problem and my dealer had no problem getting it approved and repaired. Only took a few hours. Dropped it off, ran some errands and took it home same day.
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Old 09-27-2020, 09:59 AM   #13
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Good, solid advice & reasoning JRTJH. Thanks for your input!
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