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Originally Posted by cmazda
Tried to watch something on cable on the patio insignia tv that came with our ‘21 429 Raptor. Discovered none of our 4 working insignia remotes would communicate with the Tv to switch to cable signal from hdmi or from the 8-9 digital cable channels previously found. The tv has nothing but an on-off switch that does a few functions but none that allow a reset or to scan for new channels. Called insignia, they said replace batteries and press all buttons twice... still don’t work. Advised it may be the infrared sensor on the tv in-op. Took it to Best Buy who said I need to provide proof of purchase to honor 1 year warranty. Reached out to Keystone, will see what they provide.
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Your bill of sale for the trailer should be all the "proof of purchase" you need if Best Buy has the replacement TV in stock. If they won't honor that, then contact Insignia and ask them to provide a source document to get the new TV.