Is this normal at RV dealers nowadays??

[Exsailor]

call me vindictive, but if it were me they would be reading about this in every forum page on the internet as well as newspaper editorials, BBB letters and letters to keystone. I commend your patience and manners, but they dont deserve our business and their poor customer service should be "outed". You are a better sport than I am.

[007stiggs]

I too have had terrible service from Camping World Warranty/Service Department. I purchased a new Cougar 26BHS in April from CW in WA State. I had a faulty gray water valve as well as a couple other warranty issues. They fixed the faulty valve but failed to "remember" how they fixed it and which gray water valve it was. I have two gray valves on my rig.

The main issue I have is the lack of service they provide. I had to call 5 seperate times just to get through to the warranty department. I left a message every time and never received a return call.

I love my trailer but hate the fact that I have to go through CW for my warranty/service issues.

[TheLadyFreedom]

Originally Posted by Javi

I purchased a 2012 Passport 2890RL on June 1st at which time we went straight to the gulf coast for a long weekend shakedown trip…. I checked the dump valves before we started using the facilities and all were closed… when we got ready to head home I pulled into the dump station and again checked the valves… again all were still closed.. Took the cap off to hook up the hose and got a black shower… finished hooking up quickly and dumped the tanks..

I wrote it off to a mistake on my part and returned to the campground for a quick shower…

Fast forward three weekends and again another BLACK shower… This time I figured it weren’t me and the valve was leaking a good bit.. Back to the campground for another quick cleanup shower and when we get home I call the dealer we purchased the trailer from… I was told to bring it in that Saturday and it would be fix shortly… This was the 22nd of July… Called the service man as instructed on the following Tuesday for an update and was told it had not been looked at yet but it should be ready shortly… Called back Friday several times with no return call, also emailed twice with no response… Finally called the switchboard on Saturday morning and with a little coaxing was put through to the Service Department manager who promptly told me that the trailer needed a NEW black tank and it would be ready shortly..

Gave them another week and now another week with no response to phone calls and communication only when I call the switch board and gripe enough to get through to someone… Was told Thursday that the tank wasn’t here yet but should be in next Tuesday and the trailer would be ready shortly…

Finally drove down to the dealer (98 miles one way) this morning.. and asked to get something from the trailer… Funny thing… it was parked on the back of the lot and all three dump valves were still in place..

I worked as a mechanic for an RV service center back in the early 80’s and I’m kind of hard to fool about this stuff… By the way… I was told again today that the trailer would be ready shortly…

What say y’all…. Should I involve Keystone in this or just wait until the dealer has had the trailer for more weeks than I did…???

After our shakedown trip, we had to take ours in for some minor repair things, like a broken landing jack, door lock, etc. Well, the door lock required a whole new door from Keystone. This turned into SIX WEEKS at Mike Thompsons. We were promised we would have it back for the 4th of July weekend for our trip to Yosemite- NOT. I made numerous calls to the dealer which went unanswered. Phone calls were never returned, even when our service writer promised me he would call me by a certain day, or at the end of the day he didn't.
This was on top of them drilling through the brake line of our truck while installing the hitch, which we never got paperwork on for the work order, for the entire 6 weeks it was there... (luckily I found out via sales mgr that I sold real estate with the GM's wife - I sent her an email about that).
I eventually got a portable ice maker from them (display one of course), but I can tell you, the whole purchase process was a nightmare. So, yes, I think that is the way the dealers/service are now. It sure as heck wasn't like that when I worked in the car business 20 years ago, and when I was selling Real Estate, I sure as heck wouldn't ever dream of treating my clients that way.

[happytrails]

I had a similar problem with my "valve" and I found out it was actually the extension that my dealer gave me to put on the valve pull rod because it didn't have a long enough pull rod when I bought it. I guess the factory one fell off/came unscrewed? Anyway, the extension was just a coupler that joined the threaded piece from the original valve to an aluminum piece for the extension and it had set screws. You can buy them at any RV store. What I found is that when I installed it, I was trying to avoid the set screw from going into the original threads so I slid it way up on the valve pull rod. That coupler was preventing the rod from fully closing my valve. I finally found some rods that had threads and custom made my own extension, problem solved.

It was a small mess the few times I had to arrive at a camp site where I dumped a little black water (no solids) on the ground. It wasn't too bad since I had previously flushed the black tank, but there's always some left in there. I travel with a couple gallons in my black tank with water softener and detergent for an easier clean next time. I think it's called the ECO method. Anyway, I have learned to carry a bucket and remove my cap with a bucket under it because you never know who's pulling your valves at rest areas or in your driveway. I'm just saying…. I would have done it as a kid for a little fun.

[Javi]

Originally Posted by 007stiggs

I too have had terrible service from Camping World Warranty/Service Department. I purchased a new Cougar 26BHS in April from CW in WA State. I had a faulty gray water valve as well as a couple other warranty issues. They fixed the faulty valve but failed to "remember" how they fixed it and which gray water valve it was. I have two gray valves on my rig.

The main issue I have is the lack of service they provide. I had to call 5 seperate times just to get through to the warranty department. I left a message every time and never received a return call.

I love my trailer but hate the fact that I have to go through CW for my warranty/service issues.

Just as a note: My problem dealer isn't Camping World, but I understand now that the problem isn't related to only one dealer...

[schwalbach]

I had a very similar response from my dealer, first trip out had waterleak in slide, gave dealer a months notice of day I took in, had a dozen minor items and gave them two weeks to work on it, after two weeks and no response, called dealer, they said all minor items done and should pick up as a new wall is ordered and will take 6 weeks, picked up after hours got it home and you guessed it NOTHING was touched! Been too pissed to call dealer and ask what is up, and did not want to jeopardize them installing wall in future!

[apr67]

Originally Posted by rpatron95

Camping World Tallahassee has been great, on my third service repair on my Keystone 320BH, first two minor stuff but this one is a major item. My roof is no connected properly and requires quite a bit of work to fix which has been approved. They have been ready each time they committed.

Good to hear as I just bought a Bullet 294bhs from them.

[Trigger12]

Sounds like my experience with Crestview RV in Georgetown. The trailer sale was great, the after sales was HORRIBLE! I eventually spoke with the GM and he assigned me a new service writer who did a great job working with me. I too had issues of non communication from the prior service writer as well as shop foreman. My next stop was owner of Crestview if the GM couldn't resolve my situation. Good luck with future repairs, find a service writer who communicates, makes life much easier