Dealer doesnt get it

[Javi]

I was brung up to do for myself, not depend on others to wipe my nose..

[JRTJH]

Originally Posted by Flicdog

So I brought my 333MKS in the middle of August for three warranty items, one being from pre delivery in February that was waiting on parts.

The service dept burned down last weekend and luckily by rig was parked in a lot adjacent to the service dept and not in one of the bays (they lost 18 coaches in the fire).

Now the service adviser told me to come get it and the parts for my warranty were lost in the fire.

He suggested I call their other location and make an appointment and start over with the warranty approval.

I blew a head gasket and am waiting for call from his boss...rant over

OK Members: If you care to, read each of the sentences above for their "literal interpretation" (not for what "might be"). Or is you choose, just ignore this post. Nowhere does the OP state that the dealership "refused" to repair his RV, quite the contrary, they stated that he "should make an appointment and start over". ("He suggested I call their other location") ....

The final statement indicates that the conversation ended with, "I blew a head gasket and am waiting for a call from his boss"....

So, the facts (as I pieced them together from other posts:
The OP bought his RV in January 2015 http://www.keystonerv.org/forums/sho...563#post161563

The OP has posted a number of times that he is quite happy with his RV and reports numerous trips that he considered successful. http://www.keystonerv.org/forums/sea...archid=2300061

He also started a thread about his awning "rolling up backwards" in which he states that he didn't find the problem, the dealership found it and was making repairs. http://www.keystonerv.org/forums/showthread.php?t=23695 (This post was made on 9-22-2015) after he delivered his RV to the dealership in August for warranty work and we were led to believe that it has been "at the dealership for repair since that time). It appears he waited about a month to post about the awning. Make your own conclusions about that time frame.

There was a problem that had been deferred from the PDI in January until August when the OP towed it to the dealership for repair. He identified two other problems that needed warranty repair (was one the awning?) and they were going to be completed at the same time (but of course after approval by Keystone and parts arrival). This thread

The dealership service building burned down but the OP's RV was not damaged. This thread

The OP was notified that he could pick up his RV, tow it to the dealership's other location for warranty repairs. This thread

He "blew a head gasket" and posted his comments in this thread.

Now, for some information:

This thread was initially started at 4:12 PM on 10-14-2015
After one post he responded at 4:26 PM on 10-14-2015
He signed off immediately after that response and has not yet returned to the forum.

So, even though there have been 21 posts in this thread, 18 of them AFTER his last post (and last visit to the forum) we continue to "discuss his plight" even though he hasn't signed on to read what we think.

I don't want to belittle the OP, nor do I want to diminish his problem, but I asked myself, could it be that he posted to "rant the information" without regard to any concern for what we think?

You decide what you believe. I know what I think of the situation.

Regards,

[{tpc}]

Edited cause I cross posted with john, and he has brought more information in than I had when originally posted.

[bsmith0404]

Somebody contact him and let him know we have all put a lot of thought and effort into his situation and that he has a lot of good, suggestions, and opinions from extremely insightful individuals that are very important for him to read

[Festus2]

Let's not forget that the OP has never asked for any opinions or advice from us about his situation that he now finds himself in. Instead, we have been given a brief, one-sided description of what took place after the fire at the dealership. His two posts have been, in his own words, a "rant" and I am not sure if the poster really wants to read what we think or suggest. If he is at all interested in our opinions or recommendations, he is free to log on, read what we have to say and comment if he chooses to do so.

I don't see any point in offering suggestions or advice to someone who doesn't want to listen. Besides, there's nothing to be gained by "arguing" amongst ourselves as to who is at fault here - the dealer or the customer - especially since we have heard only one side of this story.

I would suggest that we might be better served if we were to spend our time and energy elsewhere on the forum and resist the urge to comment further on a thread that seems to be going nowhere.

[bsmith0404]

Damn, you guys take all of the fun out of a forum...I couldn't resist the urge to further comment on a thread that's going nowhere.

BTW, you can't rant or get on a soapbox without getting others opinions, invited or not.

[Festus2]

Brent -
Maybe you have too much time and/or energy on your hands.

[bsmith0404]

Bored out of my mind sitting in a hospital waiting room

[JRTJH]

Originally Posted by bsmith0404

Bored out of my mind sitting in a hospital waiting room

Hospital waiting rooms seldom mean "great fun"... I hope the reason you're there is not serious and that the outcome is good.

[Pull Toy]

If it had been my rig that was spared.... I would have kissed the ground that it was parked on... while everyone else's world turned to sh*t, he gets to haul it away?!

Then He/She doesn't even have the courtesy to listen to "OUR RANTS"! What Gives???? LoL

[chuckster57]

This fire has burnt long enough. The OP hasn't logged in since his post in this thread, and it seems we all just keep stoking the flames. Since this thread doesn't seem to be going anywhere and the OP has left the conversation, I am closing this thread.