2022 29bhswe bad wiring- hazard

Kjc · 06-19-2022, 07:44 PM

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**hankpage** · 06-19-2022, 07:59 PM

Did you return it to the dealer where you bought it? They should have found this before delivery.

**JRTJH** · 06-19-2022, 08:52 PM

Do you have any details on what happened, the extent of damage, what is damaged, the condition of the trailer and any other important facts about the situation????

So far, it sounds like you drove/towed the trailer 2000 miles, it was working during the trip and suddenly "the circuit breaker box smoked".. that could be from a problem caused by the factory, from a loose wire that worked out of it's connector due to vibration during towing, from a electrical problem with a campground power pedestal, from an overload on a specific circuit, or a lot of other potential issues/failures...

It would be beneficial to know the "who, what, when, why and how" of the problem.....

**sourdough** · 06-20-2022, 05:42 AM

Unfortunately if you don't provide specifics and detail you will get a lot of assumptions with general, wide open statements.

First, you need to know WHY the dealer said it was unrepairable...I've never heard that as many, if not most, can build a trailer from the ground up. What does that mean? Keystone is not being helpful? Why? What have they been told? If all that's being said is that it's "unrepairable" then yes, I suspect they will be hard to deal with.

Was there any kind of inspection done by anyone before taking off across the country in that RV? How did it leave the dealership if the first time it was plugged in it smoked everything? Something's wrong with that picture.

Are you familiar with electricity? Can you use a VOM? I suspect your issue is probably somewhere right behind your power panel but the dealer should have found that if they looked at it. If they did their "it's unrepairable" assessment over the phone you won't get anywhere with Keystone.

wiredgeorge · 06-20-2022, 05:47 AM

What is a "circuit box"?

**sourdough** · 06-20-2022, 06:16 AM

Well, I was going to ask what he was plugged into, almost sounds like a miswired receptacle but see he has deleted all his comments...

**chuckster57** · 06-20-2022, 06:39 AM

Looks like the OP has deleted all his/her posts.

Can’t really help, OP: hope you get it taken care of

wiredgeorge · 06-20-2022, 08:21 AM

Appears he deleted and departed right after I asked what he meant by a "circuit box". Hope the OP gets this sorted.... sounds like there is a limited knowledge regarding RVs and an odd sensitivity at work.

Kjc · 06-21-2022, 11:42 AM

Keyboard gangsters - please be kind. Attached is the write up for diagnostics per rv dealership- just looking to see AGAIN if anyone has had this problem.. thank you to the kind RVers

bobbecky · 06-21-2022, 11:49 AM

What this sounds like is an open neutral in the wiring going to the inside panel, either in the shore cord or the cable inside the rig. The open neutral condition will cause all kinds of weird voltages which can also do major damage. This issue needs to be looked at by someone who is capable of diagnosing electric issues.

**sourdough** · 06-21-2022, 12:36 PM

OP no one is going to know if they have had your problem since you don't know what it is and neither did the tech that looked at it....and that's unfortunate. Folks have electrical problems all the time caused by various things, it's unknown what the issue is until it is found. No one is trying to be unkind or testy with you; you have a problem that needs to be corrected and that is understood by all.

From reading the summary by the tech I'm not sure what he was looking at or how he was taking his power readings, pos to grd/pos to neutral, etc. He should have been able to run that down IMO but I have no idea of his expertise and I'm not there. It DOES sound like it was more work than they wanted to commit to given their knowledge so sent you on down the road. It also sounds like it very well may be a neutral issue as was mentioned.

At this point though I doubt Keystone is going to be very receptive to that writeup because if they're like me they will have a dozen "Why didn't he xyz?" questions to determine the issue. To get warranty approval Keystone will work with the dealership techs until they are satisfied the issue warrants approval and it doesn't sound like that happened here. You need to have a GOOD electrical technician look at your situation and see what's going on. Not doing so is going to be a dangerous proposition. If you want it to be covered under warranty you are either going to have to take it in or get Keystone to authorize a tech to come out and figure it out.

wiredgeorge · 06-21-2022, 01:49 PM

Rotated for ease of reading. The tech's write up is hard to follow:

**flybouy** · 06-21-2022, 02:42 PM

The techs write up sounds to me like he/she is out of their wheelhouse when it comes to the electrical system. A "floating neutral can do some strange things but it's easy enough to track down, albiet a bit time consuming. I didn't see a "need to return it to the factory to completly rewire the trailer or it will burn down" or some such statement as was originally reported.

I would not put any credence in the competency of the tech based on that report. I would expect Keystone to tell you to take it back to the selling dealer but it's certianly worth having a phone conversation. You absolutely need a competent tech or an electrician to trouble shoot it. A residential electrician may not understand some of the RV specific components like In Command or a leveling system like ground control but the power distribution panel should not be a challenge.

**chuckster57** · 06-21-2022, 02:51 PM

Keyboard gangsters?

I’m sorry you felt or are still feeling that way. I can assure you a great majority of us are more than willing to help, offer advice, and attempt to diagnose but sometimes that requires asking for more information.

I’m using my iPhone and the text gets way to blurry when I zoom to read the techs report. If Danny (sourdough) can email me a copy, I would be more than happy to read it and give you my opinion based on my years of experience as an RV tech.

jasin1 · 06-21-2022, 03:44 PM

the “ac only works when the microwave is turned on” is something sounds like a coincidence
maybe the ac is on a time delay

**sourdough** · 06-21-2022, 05:57 PM

Quote:

Originally Posted by chuckster57

Keyboard gangsters?

I’m sorry you felt or are still feeling that way. I can assure you a great majority of us are more than willing to help, offer advice, and attempt to diagnose but sometimes that requires asking for more information.

I’m using my iPhone and the text gets way to blurry when I zoom to read the techs report. If Danny (sourdough) can email me a copy, I would be more than happy to read it and give you my opinion based on my years of experience as an RV tech.

Chuck I'm sorry I was so slow responding, I've been out putting a different set of steps on the trailer. I've sent a couple of emails with the info you were wanting. I think the 2nd one will be easier to open and read. Let me know if I need to do something else.

**chuckster57** · 06-21-2022, 06:26 PM

Quote:

Originally Posted by sourdough

Chuck I'm sorry I was so slow responding, I've been out putting a different set of steps on the trailer. I've sent a couple of emails with the info you were wanting. I think the 2nd one will be easier to open and read. Let me know if I need to do something else.

Got it, thank you very much. I was able to read it. IMO the inverter is causing issues, and the part about the M/W and A/C has me scratching my head.

Does it need to go back to the factory? Probably not but it does need some serious testing by a SEASONED tech who has advanced electrical training.

Kjc · 06-21-2022, 06:58 PM

Thank you for your help. The tech was one of keystones certified dealers and apparently he also used to work on airplanes- we have another keystone certified dealer looking at it in a few days- to get another opinion. Thank you

**sourdough** · 06-21-2022, 07:23 PM

Just wondering;

This is a Cougar TT. It has 50A service and provisions for 2 A/Cs. There is a 12vdc fridge or regular RV fridge. It comes with SolarFlex 200 which only comes with a loop but no inverter.... Did the original tech even know what an inverter is or what it does, if so, what is an inverter doing there? No mention of a xfer switch from the original tech? I'm thinking the OP is stuck between a rock and a hard place with no knowledge of how anything works. Hopefully the next tech can shed some light.

**chuckster57** · 06-22-2022, 02:37 AM

Quote:

Originally Posted by sourdough

Just wondering;

This is a Cougar TT. It has 50A service and provisions for 2 A/Cs. There is a 12vdc fridge or regular RV fridge. It comes with SolarFlex 200 which only comes with a loop but no inverter.... Did the original tech even know what an inverter is or what it does, if so, what is an inverter doing there? No mention of a xfer switch from the original tech? I'm thinking the OP is stuck between a rock and a hard place with no knowledge of how anything works. Hopefully the next tech can shed some light.

I didn’t look his model up, I was relying on the tech notes. If it does come from the factory configured like you say then yes it might not have an inverter.

OP: being a factory certified “dealer” is a long ways from being a certified tech, I’m like Danny now, wondering if the tech knew what he was really looking at.

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