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01-27-2014, 08:46 AM
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#1
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Junior Member
Join Date: Mar 2013
Location: Florida
Posts: 9
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Great Service from CW/Keystone
There have been several posts about the grey front caps fading on several keystone models. After about 10 months I noticed that it was happening on my 2013 Cougar 327RES even though I had cleaned and waxed it almost monthly. Sent pictures of the problem to dealer (Camping World). Was very quickly contacted by the service adviser that Keystone had approved the work, decals had been ordered and to bring the unit in. In a little over a week the service adviser called to say the work was done. Front of the trailer looks like new with paint and new decals. Thanks to Frank and the guys at CW for a great job and a quick turnaround.
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01-27-2014, 09:17 AM
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#2
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Senior Member
Join Date: Jan 2011
Location: Austin, Tx
Posts: 1,910
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This is a little odd. Maybe there's hope for CW yet.
__________________
2011 Outback 277RL
2013 F250 XLT Crew Cab 6.2L
Bitter Gun Owner
Bitter Clinger
Armed Infidel
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01-27-2014, 10:42 AM
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#3
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Senior Member
Join Date: Nov 2013
Location: Southwest Wyoming
Posts: 497
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Really, really glad to hear some positive feedback. There tends to be a lot of negativity on this forum. This is refreshing!
__________________
2017 Jayco Melbourne 24k-Jeep Wrangler
2013 Bullet Premier 19FBPR-Dodge Durango V8 Hemi
2013 Rpod 177HRE-Jeep Liberty
2011 Aliner Sport-Jeep Cherokee
2008 Little Guy 5^Wide-Toyota Avalon
1980 Shasta 21-GMC Suburban
1981 Coleman Tent Camper-1981 Dodge Ramcharger
1978 VW Westfalia
Lots of tents
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01-27-2014, 10:50 AM
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#4
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Junior Member
Join Date: Jan 2014
Location: Kilgore, Tx
Posts: 7
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Did they give a reason for the fading or a preventative solution?
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01-28-2014, 07:39 AM
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#5
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Junior Member
Join Date: Mar 2013
Location: Florida
Posts: 9
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No reason given. It appears from the many posts on this subject that it is a generic issue with the gray gelcoat used on the front of several models. I don't Keystone would have given up so easily if it wasn't
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01-28-2014, 07:46 AM
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#6
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Senior Member
Join Date: Jan 2011
Location: Austin, Tx
Posts: 1,910
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Quote:
Originally Posted by koko
Really, really glad to hear some positive feedback. There tends to be a lot of negativity on this forum. This is refreshing!
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Keystone's customer service is the reason for a lot of the negativity. We just call it like we see it, and the reality is Keystone honors a warranty when there is no way to get out of it.
__________________
2011 Outback 277RL
2013 F250 XLT Crew Cab 6.2L
Bitter Gun Owner
Bitter Clinger
Armed Infidel
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01-28-2014, 05:40 PM
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#7
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Senior Member
Join Date: Nov 2013
Location: Southwest Wyoming
Posts: 497
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I hear you! It's just that we're new to Keystone (our last was a Forest River and we never had a problem), and I was beginning to really worry that we're in for it! Positive comments soothe my nerves.
__________________
2017 Jayco Melbourne 24k-Jeep Wrangler
2013 Bullet Premier 19FBPR-Dodge Durango V8 Hemi
2013 Rpod 177HRE-Jeep Liberty
2011 Aliner Sport-Jeep Cherokee
2008 Little Guy 5^Wide-Toyota Avalon
1980 Shasta 21-GMC Suburban
1981 Coleman Tent Camper-1981 Dodge Ramcharger
1978 VW Westfalia
Lots of tents
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01-28-2014, 08:09 PM
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#8
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Site Team
Join Date: Mar 2011
Location: Gaylord
Posts: 26,978
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Koko,
We are on our second Keystone RV in 4.5 years. The first was the "cheapest" entry level fifth wheel Keystone produces. The only problem we had with it was the refrigerator. It went out completely on our second outing. Keystone, Dometic and Camping World bent over backwards to overnight a replacement refrigerator (that's a 250 lb 7cuft box) to get us back on the road. We were 'out of commission' a total of 72 hours and then back to camping. All three of those companies bent over backwards to keep us happy and to solve our problems. And, no, I didn't then and still don't know anyone at Keystone or at Dometic.
The second Keystone RV is a new Cougar fifth wheel. We have had absolutely no problems with it at all. We bought from a smaller, local dealership because of purchase price, but we are completely happy with both the transactions and with what Keystone put into building this one.
I'm sure there are problems with some RV's from Keystone just as there are problems with "some of any product that's mass produced" but overall, I'd have to say that this Cougar is on par with (or better built) than our Airstream and our Holiday Rambler, both of which are supposed to be the "Cadillac" of RV's.
If I were you, I'd not worry so much about "what did I get myself into" as much as I'd plan to "use my new RV and enjoy it" The second "mode" is honestly much more rewarding.
__________________
John
2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
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01-29-2014, 11:21 AM
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#9
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Senior Member
Join Date: Nov 2013
Location: Southwest Wyoming
Posts: 497
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Thanks for that. As my daughter says, "law of attraction". If you expect something to go wrong, it will. I tend to be an optimist.
__________________
2017 Jayco Melbourne 24k-Jeep Wrangler
2013 Bullet Premier 19FBPR-Dodge Durango V8 Hemi
2013 Rpod 177HRE-Jeep Liberty
2011 Aliner Sport-Jeep Cherokee
2008 Little Guy 5^Wide-Toyota Avalon
1980 Shasta 21-GMC Suburban
1981 Coleman Tent Camper-1981 Dodge Ramcharger
1978 VW Westfalia
Lots of tents
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