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12-17-2020, 08:52 AM
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#21
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Site Team
Join Date: Mar 2011
Location: Gaylord
Posts: 26,996
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Quote:
Originally Posted by StephNDex
More fun.
I replied to the email they sent on the 12th asking if I would be receiving a shipping quote and received this mess:
This is the mail system at host relay04.digitalhill.com.
I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to postmaster.
If you do so, please include this problem report. You can
delete your own text from the attached returned message.
The mail system
< [email protected]>: host
tiararvsales-com.mail.protection.outlook.com[104.47.66.10] said: 550 5.4.1
Recipient address rejected: Access denied. AS(201806281)
[MW2NAM12FT054.eop-nam12.prod.protection.outlook.com] (in reply to RCPT TO
command)
Mail Delivery System < [email protected]>
9:04 AM (1 minute ago)
to me
This is the mail system at host relay04.digitalhill.com.
I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to postmaster.
If you do so, please include this problem report. You can
delete your own text from the attached returned message.
The mail system
< [email protected]>: host
tiararvsales-com.mail.protection.outlook.com[104.47.55.138] said: 550 5.4.1
Recipient address rejected: Access denied. AS(201806281)
[BN8NAM12FT044.eop-nam12.prod.protection.outlook.com] (in reply to RCPT TO
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Trekwood uses a "dead drop box" on their "return status emails"... The only way I know to correspond with them is to use the "contact us" link on their webpage https://www.trekwood.com/contact or to call them 866.880.8735
If you do "recontact them using the link" be sure to include their last message to you or it's like "starting over from the beginning every time"....
Frustrating ??? Heck yeah, but that's Trekwood.
__________________
John
2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
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12-17-2020, 11:16 AM
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#22
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Senior Member
Join Date: Jul 2019
Location: Richmond
Posts: 625
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Normally if something is wrong that kind of message hits my email and doesn't come from theirs, tells me my email was not delivered... Sounds like they might be having a glitch of sorts on their end...
I'd go back onto their website and try going thru the motions again.. they might have their server fixed... jmho
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12-17-2020, 11:30 AM
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#23
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Junior Member
Join Date: Dec 2020
Location: Phoenix/Tucson/Puerto Penasco
Posts: 16
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Shipping Quote
Thank you Sarge2 and JRTJH.
This is the statement at the bottom of the "we got your message and will get back to you with a shipping quote" page:
"This email sent automatically by trekwood.com. If you have any questions or technical difficulties, please respond to this email address."
I would assume that meant I could simply reply to the email they sent but you know what happens when you assume.....
__________________
StephNDex
2010 Keystone Alpine 3500RE
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12-17-2020, 11:33 AM
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#24
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Senior Member
Join Date: Aug 2012
Location: Waco, Tx
Posts: 5,457
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Quote:
Originally Posted by StephNDex
Thank you Sarge2 and JRTJH.
This is the statement at the bottom of the "we got your message and will get back to you with a shipping quote" page:
"This email sent automatically by trekwood.com. If you have any questions or technical difficulties, please respond to this email address."
I would assume that meant I could simply reply to the email they sent but you know what happens when you assume.....
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Just a note... I NEVER email Trekwood.. I CALL Trekwood..
__________________
2015 Ford F350 DRW 6.7 Diesel XL
2020 Avalanche 313 RS
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12-17-2020, 11:53 AM
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#25
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Junior Member
Join Date: Dec 2020
Location: Phoenix/Tucson/Puerto Penasco
Posts: 16
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Quote:
Originally Posted by Javi
Just a note... I NEVER email Trekwood.. I CALL Trekwood..
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Sounds like the best option. If I don't find a lampshade soon I'll give them a call.
__________________
StephNDex
2010 Keystone Alpine 3500RE
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12-17-2020, 12:13 PM
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#26
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Member
Join Date: Aug 2020
Location: Edinburg
Posts: 87
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Quote:
Originally Posted by StephNDex
It's probably a long shot but here goes...
We're looking for the small washer style, not clip on, lamp shade that goes on the wall mounted light between the dining room table and the chairs on the curb side slide out of our 2010 Keystone Alpine 3500RE.
It should be about three inches diameter and five inches tall. Doesn't have to be the original but almost anything is better than nothing.
There are a million clip on type lamp shades out there but we need the washer top that screws in beneath the finial.
Thank you so much,
StephNDex
View this ad at Keystone Classifieds - Looking for a wall lamp shade.
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I just replaced those lights and burned the shades last week. I might still have one floating around, but it will be a few weeks until I get back out to the trailer.
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12-17-2020, 12:17 PM
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#27
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Junior Member
Join Date: Dec 2020
Location: Phoenix/Tucson/Puerto Penasco
Posts: 16
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Looking for a wall lamp shade.
Quote:
Originally Posted by Dallasrules
I just replaced those lights and burned the shades last week. I might still have one floating around, but it will be a few weeks until I get back out to the trailer.
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That would be great and thank you. We don't need it immediately.
__________________
StephNDex
2010 Keystone Alpine 3500RE
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12-17-2020, 07:44 PM
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#28
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Senior Member
Join Date: Feb 2019
Location: Wickenburg
Posts: 3,314
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I've used fenchelshades.com recently. If they don't have your size and style in stock, they'll make it custom, to your specs. I just ordered a pair of very tall, very "dropped" shades for a pair of early '70s deco lamps, like nothing anyone has in stock, and they were perfect.
__________________
2019 Cougar 26RBSWE
2019 Ford F-250
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12-18-2020, 07:21 AM
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#29
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Junior Member
Join Date: Dec 2020
Location: Phoenix/Tucson/Puerto Penasco
Posts: 16
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fenchelshades
Quote:
Originally Posted by LHaven
I've used fenchelshades.com recently. If they don't have your size and style in stock, they'll make it custom, to your specs. I just ordered a pair of very tall, very "dropped" shades for a pair of early '70s deco lamps, like nothing anyone has in stock, and they were perfect.
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Thank you very much. Their selection is massive!
__________________
StephNDex
2010 Keystone Alpine 3500RE
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12-19-2020, 07:26 AM
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#30
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Senior Member
Join Date: Dec 2018
Location: Northville, NY
Posts: 374
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Might be easier and cheaper in the long run to just try Lowe's/HomeDepot or other lighting store and getting a new lamp with the shade included.
__________________
Jim & Deb
50 years happy
2018 Montana 3731FL
2017 F-350, psd,4x4, lariat, c-c, swb, srw
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12-19-2020, 08:57 AM
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#31
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Junior Member
Join Date: Dec 2020
Location: Phoenix/Tucson/Puerto Penasco
Posts: 16
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Quote:
Originally Posted by jimborokz
Might be easier and cheaper in the long run to just try Lowe's/HomeDepot or other lighting store and getting a new lamp with the shade included.
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Thank you, we will consider that too.
__________________
StephNDex
2010 Keystone Alpine 3500RE
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12-19-2020, 10:17 AM
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#32
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Senior Member
Join Date: Nov 2017
Location: Picacho, Az
Posts: 6,809
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Quote:
Originally Posted by StephNDex
Thank you, we will consider that too.
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Doubt you'd find ANY 12 volt lamp choices at those home improvement stores, they'll all be 110 volt.
If just replacing the fixture I'm sure you could find several 12 volt lamp choices online somewhere besides Trekwood & cheaper shipping.
__________________
Full-timed 10+ years
Sold '13 Redwood FB
Traded '13 GMC Denali DRW D/A
Replacement undetermined
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12-20-2020, 12:40 AM
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#34
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Junior Member
Join Date: Dec 2020
Location: Phoenix/Tucson/Puerto Penasco
Posts: 16
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Quote:
Originally Posted by travelin texans
Doubt you'd find ANY 12 volt lamp choices at those home improvement stores, they'll all be 110 volt.
If just replacing the fixture I'm sure you could find several 12 volt lamp choices online somewhere besides Trekwood & cheaper shipping.
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Don't really care about the fixture, just the shade.
No such luck there anyway, everything is clip-on.
__________________
StephNDex
2010 Keystone Alpine 3500RE
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12-20-2020, 12:42 AM
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#35
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Junior Member
Join Date: Dec 2020
Location: Phoenix/Tucson/Puerto Penasco
Posts: 16
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Quote:
Originally Posted by bobbecky
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Lots of choices but most are more than we were looking to spend.
Fortunately it's not something we need ASAP. We don't live in the trailer and there is plenty of other lighting.
__________________
StephNDex
2010 Keystone Alpine 3500RE
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12-29-2020, 08:17 AM
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#36
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Junior Member
Join Date: Dec 2020
Location: Phoenix/Tucson/Puerto Penasco
Posts: 16
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FYI, still no reply from Trekwood.
We found a few lampshades that should fit at second hand stores for .99 each. We'll see how they work
__________________
StephNDex
2010 Keystone Alpine 3500RE
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