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Old 09-06-2021, 07:19 PM   #1
SanJuanTech
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Join Date: Jun 2021
Location: Montrose
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2021 26RBS Bedroom door detached

Hello, was not sure if I should post this a possible recall issue or just very poor workmanship or just bad luck. But on only the 4th camping trip the sliding door or barn style door came detached from the ceiling. The screws holding it were not attached to anything to give it the support it needed. Please view the video to further understand what has happened.
https://drive.google.com/file/d/1Pyz...ew?usp=sharing
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Old 09-06-2021, 07:31 PM   #2
sourdough
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First, man I hate that. I've had issues, sliding door falling out etc. but for the ceiling support to just fall out...crap.

I don't think there will be an easy, quick fix for your problem. I hope you have a very good relationship with your dealer because they, or someone like them, will need to make a permanent repair for that.

Call your dealer and send the service manager/general manager/owner that video and tell them they need to get it fixed. As soon as you do that call, then email that video to Keystone customer service/owner relations. I think they will authorize a good repair but your dealer might be a hold up. Recall? Won't happen IMO....but I would get right on those calls/emails. Wishing you the best.
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Old 09-06-2021, 08:33 PM   #3
LHaven
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Ugh! Looks like they missed the rafters big time.

I can't even grok the geometry here. The support is at least 9" down from the ceiling, yet the bottom of the door looks to be floating at factory height. Plus, I'm confused by the triangular buttress -- they've put an angled ceiling on the 26RBS?
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Old 09-07-2021, 06:45 PM   #4
Customer1
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Mine wasn't secured either but I only know that because I removed the door and hardware, it was just in our way.
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