First, man I hate that. I've had issues, sliding door falling out etc. but for the ceiling support to just fall out...crap.
I don't think there will be an easy, quick fix for your problem. I hope you have a very good relationship with your dealer because they, or someone like them, will need to make a permanent repair for that.
Call your dealer and send the service manager/general manager/owner that video and tell them they need to get it fixed. As soon as you do that call, then email that video to Keystone customer service/owner relations. I think they will authorize a good repair but your dealer might be a hold up. Recall? Won't happen IMO....but I would get right on those calls/emails. Wishing you the best.
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Danny and Susan, wife of 56 years
2019 Ram 3500 Laramie CC SWB SB 6.4 4x4 4.10
2020 Montana High Country 331RL
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