You might be able to chase those threads and get them in better shape as they look pretty messed up. Also, since this is almost new and under warranty why don't you contact your dealer? My last trailer did that and all I did was send pics to the service manager with an explanation of the issue then they (and Keystone) sent me new rollers. I don't know what yours look like (and I vaguely remember what I had) but mine used rollers with plastic locking mechanisms that were prone to failure. They sent me new ones (said they were "updated") that were all metal and much better than what I removed.
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Danny and Susan, wife of 56 years
2019 Ram 3500 Laramie CC SWB SB 6.4 4x4 4.10
2020 Montana High Country 331RL
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