Steve, your model info in your signature is a place to start when seeking help. I think there are more than one Passport models made in 2013. Second, pictures of the damage would be a great way for more experienced folks to judge what advice should be given. Sounds like routine roof maintenance (sealing) may not have been done and that would be the place to start once the "soft panels" have been addressed. Not sure how the fiberglass or whatever your trailer is covered in can get soft so pics would really help.
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wiredgeorge Mico TX
2006 F350 CC 4WD 6.0L
2002 Keystone Cougar 278
2006 GL1800 Roadsmith Trike
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