Don't know if you have tried this but fill the fresh water tank to the max till water comes out the vent near the fresh water fill, then turn on the pump to see if you get water, I am thinking that the suction tube inside the tank is either not long enough, fell off, or they did not install it properly, if you fill the tank to the brim you should be pulling water only, you may have to keep water trickling into the fill to keep air out of the tank while the pump is on....Good Luck
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Ron
99 Freightliner FL70 Western Hauler CC 300 HP Cat/Chipped/ Allison Auto
12 Montana 3800RE/Level-Up Auto Leveling/Slide Toppers/MorRyde Hitch/VuQube 2000
01 F350 7.3 PSD Crew Cab DRW 4X4 6 Speed/Chipped
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