No brakes

Pddave40 · 08-28-2017, 05:34 PM

Has anyone ever had a brand new trailer on the day of delivery come without brake pads ? Mine did. Apparently the trailer was hauled from the manufacturer with the emergency pin pulled. 2 of the 4 drums were metal to metal and the other 2 severely damaged. I was wondering if this is something that happens on a regular basis. Dealership would only replace the two worst drums and shoes. I feel they should have replaced all of the assemblies.
Thoughts or advice on what to do now.

Canonman · 08-28-2017, 05:55 PM

Our Cougar had issues with the bearing seals failing. This caused the brakes to be covered in grease. Keystone authorized for entire assembly to be replaced. IMHO that's the right thing to do.
Throw the safety card at them and be sure to copy Keystone Customer Service.
Sometimes you have to make folks pay attention.

**chuckster57** · 08-28-2017, 05:55 PM

Welcome to the forum

I would say it very RARE, and it isn't a Keystone issue but rather the transporting company's responsibility. Dealership should have note it on the D.A.F. ( dealer acceptance form) at the time it was dropped off. In any case, the only acceptable remedy in my opinion is all new brake components on every axle. That means NEW backing plate assemblies, drums an a very close inspection of the bearings and spindle for excessive heat. Any "bluing" of the spindle or bearing would be cause of replacement. I do hope you haven't taken possession of the unit yet.

Pddave40 · 08-28-2017, 06:14 PM

Thanks for the reply.
I talked to Keystone and the dealership which is Best RV of Turlock ,California until I am blue in the face. I really do like my new trailer but I wish they would take responsibility for the damage. I hoping I would get this resolved without involving the media.
So my next step is to start posting negative reviews.

Ken / Claudia · 08-28-2017, 06:28 PM

I bought a Wilderness trailer that as I left the lot noted the brakes were not working even thou the controller showed it worked. There were no brake shoes at all. About 1980.

**chuckster57** · 08-28-2017, 06:43 PM

Quote:

Originally Posted by Pddave40

Thanks for the reply.

I talked to Keystone and the dealership which is Best RV of Turlock ,California until I am blue in the face. I really do like my new trailer but I wish they would take responsibility for the damage. I hoping I would get this resolved without involving the media.

So my next step is to start posting negative reviews.

I understand your frustration, and rest assured your not the first nor will you be the last to complain about that dealership. Will they take responsibility? I'm willing to bet "negative reviews" won't do it.

Documentation submitted to the proper agencies will probably go further. We regularly get "best" customers that can't even get warranty work done. I wish you well in your quest to get a favorable resolution to your issue.

John&Genny · 08-28-2017, 06:55 PM

I'm not a lawyer, but it would seem in this case that the California RV Lemon Laws would apply. If the dealership or Keystone is not willing to not make it right, then you might see what options you have under consumer protection laws.

**chuckster57** · 08-28-2017, 07:09 PM

It's NOT a Keystone issue. It IS a delivery company/Dealership issue.
I don't believe any manufacturer "chooses" what transportation company moves units from the factory to dealerships.

John&Genny · 08-28-2017, 07:29 PM

OK, it's not a Keystone issue. However, it would still be in their best interest to have a happy customer than someone who has a bad experience from the start. They could easily contact the dealership and tell them "lets make it right'.

jsmith948 · 08-29-2017, 05:15 AM

In my imaginary, perfect world, the transportation company, after having been notified of the issue, would step up and pay to have the trailer brakes replaced.
Or, barring that, the dealer would replace the brakes and then seek restitution from the transporter. I don't know if the transporter is hired/paid by the manufacturer or the dealer, but, it COULD be argued that whomever hired the transporter bears responsibility for their negligence. I wouldn't think this is a warranty issue as it is not a defect in materials or workmanship. As Chuckster said, this is a dealer/transporter issue and, if the dealer didn't catch this upon delivery, and, if the transporter denies that they caused the damage, then you might be in need of legal help.
BTW, you might want to double check your signed documents for small print that reads something like "unit is sold as is" in which case you are probably SOL. Brake assemblies are about $100 a wheel and the drums are a little more. You will drop right at a grand to fix it yourself. Good luck.

**chuckster57** · 08-29-2017, 05:24 AM

I know that our dealership negotiated a deal with a particular company specifically for Grand design units.

**chuckster57** · 08-29-2017, 07:07 AM

Just had a discussion with our warranty clerk who does our check ins, the Factories choose the transporter. In our case we chose a different company due to price. With that said, it may fall back ultimately on the factory to make it right and then they will have to seek reimbursement from transport company.

notanlines · 08-30-2017, 01:57 AM

OP, easy for me to spend your money, but I would sleep better at night if you parted with the thousand dollars and put all this behind you.

Dave W · 08-30-2017, 04:54 AM

This could be a good time to 'step up' to disc brakes if you are stuck with the cost or even end up with a payoff. I added them to our 5er for this year - what a big positive change in braking power

Desert185 · 08-30-2017, 05:42 AM

Quote:

Originally Posted by Dave W

This could be a good time to 'step up' to disc brakes if you are stuck with the cost or even end up with a payoff. I added them to our 5er for this year - what a big positive change in braking power

That's what I would do.

trucker LOU · 08-30-2017, 05:54 PM

X 2 on disc brake conversion , did mine in February 5 times better than drums----Lou----

**chuckster57** · 08-30-2017, 05:58 PM

Disc brakes would be an excellent upgrade provided he had the brake controller to operate them. I know I CAN'T install disc brakes as my Prodigy is OLD school.

Johnny's Journey · 08-30-2017, 09:06 PM

I see hydraulic hoses on that disc brake photo. So, as just mentioned how can an electric brake controller adapt to this ? But that no really what I'd like to know. So here's the question. What creates the hydraulic pressure ? Is it mechanical like often found on boat trailers or is it a combination electric/hydraulic system of sorts ?

Dave W · 08-31-2017, 02:39 AM

Quote:

Originally Posted by chuckster57

Disc brakes would be an excellent upgrade provided he had the brake controller to operate them. I know I CAN'T install disc brakes as my Prodigy is OLD school.

Sure you can - with a new Prodigy. Good, a P2 (~$100). Better, a P3 (~$125) . Then best, 'invest' in an '11 -'17 Ford pickup

Dave W · 08-31-2017, 02:51 AM

Quote:

Originally Posted by Johnny's Journey

I see hydraulic hoses on that disc brake photo. So, as just mentioned how can an electric brake controller adapt to this ? But that no really what I'd like to know. So here's the question. What creates the hydraulic pressure ? Is it mechanical like often found on boat trailers or is it a combination electric/hydraulic system of sorts ?

There are a couple types of brake line assemblies - one with all hoses(Kodiak), another with hoses and hard lines(the old fashioned way). The brakes are operated by a hydraulic pump, called an actuator which in turn is operated by a brake controller, either as a part of a later pickup (IBC) or by a Prodigy or similar controller. Boat trailers can be either surge/mechanically operated or by what I described above. Somewhere here as well as on the Ford truck forum I listed almost all of the parts that I used.

This one was easier to find:https://www.ford-trucks.com/forums/1...-upgrades.html

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