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Dealers build their own option pricing list. Here in Michigan, the recliners at Camping World list at $568 each while at a small private owned dealership just north of us, they list at $450 each. In real dollars, I would think the standard chairs cost Keystone about $150 and the recliners cost about $250. The rest is profit either for the factory or the dealership.
These prices are still "outrageous" when you consider that the $400 for the swivel chair that it replaces is still in the cost factor. So, even at $450, when you add the credit for the standard chair, it's $850 for each recliner. In your case with a cost of $800, you are looking at nearly $1200 for each recliner.
It is the same with the free standing dinette. It costs the factory a specific amount to build in the dinette, provide cushions, etc. To leave that out and install a table and 4 chairs in its place shouldn't cost as much as they charge, but it's a way to up the profits on desirable options, I suppose.
We've not had any of the furniture break or the upholstery come apart, so I would think an exchange for a new chair would be appropriate. Unless both of them are credited, you're going to have a mismatched set. I don't think you'll get a complete refund for the bad chair and expect a refund on the remaining good chair as well.
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John
2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
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