Why Keystone....?!

[Cdentler]

I have a 2018 crossroads sunset trail. I was having some issues with the water heater and after figuring out that the thermostat is bad I started looking for it. I was informed by the dealer that it is a 2006 water heater! Why in the hell do they put a 2006 water heater in a 2018 camper? This frustrates me to NO END because now you cannot hardly find any of these parts... Has anyone else had these issues with keystone? They will be hearing from me tomorrow and i'm expecting an updated water heater for my 2018 camper for free! The water heater that is currently in there is a GC6AA-10E and label says MFG Date: 06/06. I also bought my camper brand new from a dealer in houston so I know that it was not swapped out.
This is BS!

[sourdough]

Maybe I'm missing something but isn't Crossroads made by......Crossroads? Why would Keystone have anything to do with it?

[Cdentler]

Originally Posted by sourdough

Maybe I'm missing something but isn't Crossroads made by......Crossroads? Why would Keystone have anything to do with it?

Keystone owns crossroads. That’s really one of the only reason I was comfortable buying an “off brand” because I thought the standards would be equivalent to an actual name brand keystone camper.

[bobbecky]

Crossroads is a Thor company, just like Keystone is a Thor company, so they are independent of each other at their level. Don't think either one wants to hear about issues with the other one's trailers, or can do anything about it.

[Cdentler]

Originally Posted by bobbecky

Crossroads is a Thor company, just like Keystone is a Thor company, so they are independent of each other at their level. Don't think either one wants to hear about issues with the other one's trailers, or can do anything about it.

According to the label on the camper. Sorry the picture is kind of bad but it says manufactured by Keystone RV in Gosher

[77cruiser]

Just looked up Thor company they're involved in a lot. Only reason I looked was I used to have a Dutchman.


The company owns many well-known RV brands, including Airstream, CrossRoads, Cruiser RV, Dutchmen, Jayco, Starcraft, and Thor Motor Coach. In June 2016, Thor acquired Jayco, which included the Jayco, Starcraft, Highland Ridge, and Entegra Coach brands.Nov 21, 2017

[JRTJH]

I believe that Thor has recently (in the last couple of years) assigned Crossroads/Redwood Industries to the Keystone corporate brand.

It's very similar to the Dutchman/Keystone relationship. Essentially, all of Keystone's brands, Dutchman and all of Redwood's brands are "independently managed with Keystone exercising broad corporate management responsibility"... I think, what that means "in English" is that Keystone takes care of warranty processing, human relations (401-K, health care and payroll, etc) and negotiates the component orders for trailer builds (to get more volume and reduced contract pricing)...

As for why a 2006 water heater was installed in a 2017 Crossroads trailer that was built "before Keystone assumed the management responsibility.... Well, that would be anybody's wildest guess....

So, possibly, contact Keystone Monday morning and ask... My guess is, you'll likely feel and hear their shoulders shrug as they try to find the answer....