PDI Rip-off??

rescuerob1 · 02-12-2011, 09:38 PM

Ok guys, I'm a Newbie and I've searched the forum and read all the stories about pre-delivery inspections...and downloaded the checklists (thanks) BUT....here's my question: Does the dealer HAVE to provide me a PDI? They started out saying it costs $1200, then a few days later said they could provide it for $250. Sounds like a complete rip-off to me. I emailed Keystone's Customer Service and so far no reply (its the weekend). I'm definately not going to pay for something that should come free....and I do understand it needs special attention, what do you guys think? Oh, BTW, we're getting a new 2010 31BHSWE from Fife WA.
Thanks

cpaulsen · 02-13-2011, 03:15 AM

Ours came free.

rjsurfer · 02-13-2011, 04:11 AM

If a dealer is going to charge you you for a walk-thru PDI I'd walk right out of that dealer.

My dealer had a tech go through my camper with me as I followed a list I had printed out. Plus the tech actually tested stuff I had not written down, such as testing all the speakers inside, bedroom and outside.

Ron W.

HigginsPod · 02-13-2011, 04:58 AM

Ours was free from CW. Also, there was a second when I insisted that DH bring it back because it sounded like a bear was behind us. I have had great service from CW when they have listened. Had one issue that took a few months to fix but that too was fixed. We will take the Pod to CW next month for a just ready to go out of warrenty inspection (their idea) We will probably have to pay a bit ................ but I think it is well worth it.

Ruffus · 02-13-2011, 05:53 AM

The walk thorugh inspection or PDI should be provided for free unless you hire an inspector like a home inspection or boat inspection. The dealer should go through the whole unit and systems operation with you at delivery and it should be "FREE", if not, then walk away. They are not the only dealer around.

Flyguy · 02-13-2011, 07:37 AM

The dealer probably isn't legally responsible to do a walk through with you but they all do just to cover themselves in case you screw something up out of ignorance of the situation and then they can say "we showed you all the systems and how to use them". This should definitely be free of charge and I know that I wouldn't pay for this. I also don't pay for dealer prep. I feel that this is the dealer's obligation to get the RV ready for sale. If he doesn’t include it as part of the purchase price then I look somewhere else to buy. You have a right to inspect the trailer before you buy it, if they don't want to watch or participate that's their business but I'll do the inspection by myself without their participation if necessary, and I will confront them with things that are wrong and need correcting before I buy it.

JReinhart · 02-13-2011, 08:00 AM

Quote:

Originally Posted by Flyguy

The dealer probably isn't legally responsible to do a walk through with you but they all do just to cover themselves in case you screw something up out of ignorance of the situation and then they can say "we showed you all the systems and how to use them". This should definitely be free of charge and I know that I wouldn't pay for this. I also don't pay for dealer prep. I feel that this is the dealer's obligation to get the RV ready for sale. If he doesn’t include it as part of the purchase price then I look somewhere else to buy. You have a right to inspect the trailer before you buy it, if they don't want to watch or participate that's their business but I'll do the inspection by myself without their participation if necessary, and I will confront them with things that are wrong and need correcting before I buy it.

Actually, the PDI is a requirement. From what I was told after a dealer tried to sell me a FW last year without a PDI. If there is no PDI done, there is no manufacturers warranty provided.

rescuerob1 · 02-13-2011, 03:46 PM

Except here's the deal..... this is the last of the 2010 model on the west coast and it's $10,000 below last years price. I'm buying from this dealer because this is the only trailer we want. He's got me over a barrel for sure, but hey, when the wife wants a certain layout...what can a guy do??!!
They also told me that if I didn't buy the PDI, they would have to "apply" for an exception from Keystone to validate my warranty... they made it seem like Keystone won't do any warranty work unless I fork over a grand to have some knuckle head stand around while I find all the defects in this new unit... I get more pissed every time I think about it. I hate getting ripped off.

Paul Norwood · 02-13-2011, 07:24 PM

I totally disagree with what this dealer is telling you, I believe I would contact Keystone and ask if this is really true and if it is not I would run from this dealer and find another dealer. Just remember they are in the business of selling these products and they have to abide by the rules of the companies they represent and sometimes you will find a shady dealer who is actually just trying to make a little extra money for themselves.:

Firecapt · 02-13-2011, 10:24 PM

I'm with Paul Norwood! The warning bells should be going off by now. I have never heard of a dealer charging someone for a PDI. I would feel that this is just the beginning, what next?

At this point, I wouldn't trust them to do the PDI whether I paid them or not. Something smells real rotten here!!

therink · 02-14-2011, 04:11 AM

Recently I had some Keystone warranty work done on my fiver. While talking with one of the techs, he showed ne an invoice for one if their Montanas on the lot. There was a line item credit on the invoice for a $1200 prep allowance. He told me that this allowance covers the pdi and all if the minor repairs that the dealer has to make for a unit to be sellable. Basically to repair and clean up all the stuff that the factory left unfinished, such as cabinet adjustments, loose trim, sawdust, cleaning, and pdi time. Your dealer is blowing smoke, that is unless you are offering him so little that he is not making $. I doubt that. I would walk. My two cents.

cdevill · 02-14-2011, 05:22 AM

Ours as well was free when I picked the TT up at CW. After we picked it out we went up a week later and they had it all set up just like at a campsite, water tanks and LP full, slides out, all electronics on and we got a demo of everything from the power stabilizers, awning, slide, plumbing, auto LP switchover, lighting the stove,turning fridge on elec and gas, AC and furnace..... They even installed my WD bars and anti sway and said that THEY do that to make sure that it's done correctly. I even bought the hitch from somewhere else new but it was a Reese. It wasn't a dog/pnoy show either... I brought the slide in, worked the awning, put down the stabilizers and hooked the WD chains so I really knew for sure what to do.

therink · 02-14-2011, 05:46 AM

x2 what cdeville said.

mikell · 02-18-2011, 04:11 AM

My dealer was Holiman and they hooked up the unit so I could spend the night in it in a secure area on ther lot. I'm 5 hours away so it was great I had a list of minor things to take care of and it was delivered a few days later. They also did a training with a tech that took about 2 hours.

Flyguy · 02-18-2011, 05:00 AM

Same thing here, I did a full PDI with the dealer and he set me and the DW up for the night with water and electric on his lot so we could use everything and check out the unit (again). I couldn't be any happier with the dealership and we're talking about a used unit not a new one!

antiqfreq · 02-18-2011, 08:55 AM

When we bought our fifth wheel, it was a year old, new and last one we could find in Florida.
We paid about $10,000 less than any other deal I could make at that time for
the newer model out there.
We got a PDI - never thought about them charging us for it - but if they tried to pull that I would have walked away.
That is not in their interest and why do business with someone like that. Do they deserve your business? How will they be if you DO have to bring it in??
Just my 2 cents worth!

Jo

vjm1639 · 02-20-2011, 09:01 AM

I have never heard of buying a new RV without a PDI! Every dealer I've ever bought from over the years has always done them....For FREE!

jq1031 · 02-20-2011, 05:55 PM

Here is my discovery! Purchased our 2011 Laredo TT from Lazydays RV outside of Tampa, FL., with the understanding that I will pick it up in Goshen, Indiana. As Keystone does not do factory deliveries, Lazydays paid a dealer in Goshen to do the delivery & prep.
I was not aware of the built in charge for that service & quite surprised to learn of it. Now the good news!!!! Lazydays paid the Goshen guy $250.00 ( and charged me) to do the prep & delivery & credited me $400.00 (there built in charge)! KNOW THAT'S A REPUTIBLE DEALER!! The $150.00 difference will be in my pocket upon delivery next month. ALSO, they matched (within a couple hundred dollars) all the internet dealers with all there promises & low ball prices.

If I have any service needs, I have Lazydays to go to not a internet provider.

Sorry for babbling, JOE

Seann · 02-26-2011, 11:26 AM

Quote:

Originally Posted by rescuerob1

Ok guys, I'm a Newbie and I've searched the forum and read all the stories about pre-delivery inspections...and downloaded the checklists (thanks) BUT....here's my question: Does the dealer HAVE to provide me a PDI? They started out saying it costs $1200, then a few days later said they could provide it for $250. Sounds like a complete rip-off to me. I emailed Keystone's Customer Service and so far no reply (its the weekend). I'm definately not going to pay for something that should come free....and I do understand it needs special attention, what do you guys think? Oh, BTW, we're getting a new 2010 31BHSWE from Fife WA.
Thanks

Ask for your money back..... no way you should pay

Houndie Dog · 03-06-2011, 06:44 PM

No legitimate dealer would make you pay for a PDI. This should be a warning to you as to what your service after the sale will be like.
Our PDI was done at our convienence, all of the systems were serviced and ready to be operated, and there was no pressure at all from the dealer for us to get done with the inspection. I did a 4 hour inspection before I did a walkthough with a tech. I had 2 pages of items (mostly small) that I had written down. The dealer gladly took my list and fixed everything on the list with a smile on thier faces. That is customer service.
Go with your gut instinct....Good luck.
By The Way, my dealer was Midwest RV in Saint Louis......Great service !!!!!!!

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