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08-01-2021, 02:14 PM
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#1
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Junior Member
Join Date: Aug 2021
Location: Quakertown
Posts: 8
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Leak in brand new cougar window
Hey all, just got home from picking up a new 2021 34tsb. I went over 500 miles to get it and when I got home I noticed that water was leaking from under the window. Strange thing is the seal around the window was fine, but it was dripping from the interior wood trim. I circled in yellow on the pic. I took the trim off and saw water between the fiber glass and insulation but can’t tell where it’s getting in. Any suggestions? I’m going to follow up with keystone tomorrow but I assume it will be months before they can get it in.
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08-01-2021, 03:05 PM
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#2
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Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,235
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I can’t tell by the pictures, how is the window installed? If it’s like all RV windows that use a ring inside with screws, I would suspect the flange seal wasn’t installed properly.
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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08-01-2021, 03:50 PM
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#3
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Junior Member
Join Date: Aug 2021
Location: Quakertown
Posts: 8
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Quote:
Originally Posted by chuckster57
I can’t tell by the pictures, how is the window installed? If it’s like all RV windows that use a ring inside with screws, I would suspect the flange seal wasn’t installed properly.
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The window doesn’t seem to be an issue. I’d think I’d see water on the inside of it. I’m wondering if the seal is bad where the led strip lights go through. I took the wood frame off the inside and can see where the water was running down the inside.
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08-01-2021, 04:37 PM
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#4
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Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,235
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If it’s where the wiring comes through the front cap, I would simply seal it up and carry on. That way you’ll know it’s done correctly and didn’t have to wait weeks/months.
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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08-01-2021, 04:58 PM
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#5
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Junior Member
Join Date: Aug 2021
Location: Quakertown
Posts: 8
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Quote:
Originally Posted by chuckster57
If it’s where the wiring comes through the front cap, I would simply seal it up and carry on. That way you’ll know it’s done correctly and didn’t have to wait weeks/months.
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I’m hoping that’s what it is. There is silicone on it already, but I’ll check it out in more detail when it dries out.
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08-01-2021, 05:04 PM
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#6
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Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,235
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Hope it’s as simple as that.
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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08-02-2021, 07:33 AM
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#7
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Member
Join Date: Feb 2021
Location: Concord
Posts: 36
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I can't find it but I remember reading that there was a problem with the sealing of the yellow LED lights causing leaks around the window. I would make sure the upper LED on that side of the window is sealed.
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08-11-2021, 07:19 AM
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#8
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Junior Member
Join Date: Mar 2021
Location: Ann Arbor
Posts: 6
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I had same problem, but was a leak coming from the USB port and onto bed and millwork. Water came from yellow LED lights from above window. The hole where the wire connects to the light was not caulked correctly and water followed wires down to the port. I caulked it up and I have since had no problem.
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09-30-2021, 10:27 AM
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#9
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Junior Member
Join Date: Jan 2020
Location: Heath
Posts: 24
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Leaking window
It is actually very common to have a leaky window on new RV's. In Dallas alone I know of 3 including myself that took delivery of a new unit with a leak in the window. All workmanship related so don't be surprised in this market, but should be an easy fix with your dealer
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11-03-2022, 07:29 PM
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#10
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Junior Member
Join Date: Aug 2022
Location: Bay Area
Posts: 3
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Hello,
I have this same exact problem with the bottom left corner of the wood trim soaked and mold growing. Was your fix the front windshield gasket or LED wiring going through the cap?
Thanks! Really appreciate the help to get this diagnosed before we leave.
Ryan
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11-04-2022, 04:38 AM
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#11
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Junior Member
Join Date: Mar 2021
Location: Ann Arbor
Posts: 6
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Hello, my fix was the led lights. Small hole was never chalked at factory.
Quote:
Originally Posted by TrollyRy
Hello,
I have this same exact problem with the bottom left corner of the wood trim soaked and mold growing. Was your fix the front windshield gasket or LED wiring going through the cap?
Thanks! Really appreciate the help to get this diagnosed before we leave.
Ryan
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Hello, my fix was chalking hole that led lights came through cap. Never chalked at factory.
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11-04-2022, 06:25 AM
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#12
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Junior Member
Join Date: Aug 2022
Location: Bay Area
Posts: 3
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Thank you!
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11-04-2022, 07:36 AM
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#13
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Senior Member
Join Date: Jun 2020
Posts: 499
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I would document this with pictures just in case it's not an easy fix, and more damage is discovered that is concealed.
Keep a record of all correspondence too.
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11-04-2022, 08:05 AM
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#14
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Senior Member
Join Date: Jan 2013
Location: Indiana
Posts: 2,666
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Are you sure it's not being caused by simple condensation on the inside of the window? If it's cooler outside and warmer inside the camper, it's very, very common for condensation to form on any window. If enough forms, it drips and puddles. If it does not evaporate fast enough, it sits and can collect and actually cause wood rot in a very short time.
Anyway, I'm just throwing something else out there for you to check out and investigate.
__________________
2019 Montana High Country 375FL
2014 Chevy Duramax HD 6.6 - 3500 Diesel Dully Long bed Crew Cab
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11-04-2022, 11:57 AM
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#15
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Junior Member
Join Date: Aug 2022
Location: Bay Area
Posts: 3
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Thanks for the replies everyone. It was the top LED strip, silicone from the manufacturer did not cover the hole. As soon as I climbed up you could see the wires going into the cap.
I called Keystone and they opened up a ticket for me in case there is water damage on this inside of the cap. They let me silicone up the hole after I sent pictures. They inside wood trim piece has mold on it so they are sending me a whole new piece to replace it. While I was up too I also noticed the front two running lights were jammed half way in and the gaskets were tore up. Documented and sealed those up to until I can get it in.
Awesome help on here, we appreciate it!
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