Now I'm really confused. Are you talking about the VENDOR who supplies the dvd to Keystone or the DEALER who sold you the complete trailer???
1. Has the dvd ever worked?
2. Does it work with cds or radio???
3. Is it connected to the tv??
4. Is the tv's input set for the input that the dvd is connected to??
Mainly: Does the dvd light up or show any signs of power?????
Even Keystone can't help you if you don't tell them what's wrong.
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Hank & Lynn
2007 Cougar 290RKS, E-Z Flex, 16" XPS RIBs ( SOLD
.. Gonna miss her ... looking for new 5r)
2004.5 Dodge 2500 QC, LB, 5.9HO, WestTach gauges, Ride-Rite