Diamond RV Hatfield MA
Everyone makes a mistake so I'm not jumping on the first little mixup. Starting Wenesday of last week when Diamond RV was expected to have my Cougar 29fks ready after fixing a few problems under the " take it out for a shakedown cruise and let us know if you find any problems" verbal warranty. While most of the minor problems were fixed, I never recieved a call saying the trailer was ready. After calling on Thursday to inquire, I was told that it "looked like everything was completed and they would check and call me tomorrow (Friday). Hearing nothing I called today (Tuesday) and they apologized for not calling and promised to put the TT in front of the building for me to pick up after work. Imagine my surprise when I drove twenty miles to pick up the Cougar and it hadn't been left outside the gate. It was locked in for the night. How many different ways can they mess up getting a customers camper back to them? I was able to walk to the TT and check their work, only one thing they didn't fix but I will address this with them in the morning. After spending $25,000 on a TT I expected better customer service. Not impressed!
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