Free 7 Day Trial RV GPS App RV Trip Planner Campground Reviews RV Maintenance Free 7 Day Trial ×
 

Go Back   Keystone RV Forums > Keystone Fleet | Keystone RV Models > Fifth Wheels
Click Here to Login

Reply
 
Thread Tools Display Modes
 
Old 07-29-2021, 03:57 AM   #1
Samcintyre
Junior Member
 
Join Date: Feb 2021
Location: Austin
Posts: 7
In Command Thermostat Panel

I woke up this morning and my thermostat panel has no power…the display screen will not come on. I have a Cougar 364BHS fifth wheel. The AC is running according to the last temp I set when I went to bed. I have checked the breakers, fuses and the GFI switches but nothing is tripped. What is the problem?
Samcintyre is offline   Reply With Quote
Old 07-29-2021, 05:01 AM   #2
markcee
Senior Member
 
markcee's Avatar
 
Join Date: Dec 2019
Location: Sun City West
Posts: 466
Quote:
Originally Posted by Samcintyre View Post
I woke up this morning and my thermostat panel has no power…the display screen will not come on. I have a Cougar 364BHS fifth wheel. The AC is running according to the last temp I set when I went to bed. I have checked the breakers, fuses and the GFI switches but nothing is tripped. What is the problem?
According the the InCommand manual, the following are causes for no power to the display commander (DC) - the wall panel:

-Cycle the DC with the power button
-Check main fuse in distribution panel
-Check ground wire to the DC

I have had mine power down randomly from time to time and when you power it back on, I hold down the button until I see the screen 'light up' and the splash screen appear. This takes several seconds.
__________________
2020 Keystone Cougar '1/2 ton' TT, 29RLKWE
2019 F150 EB, Max Tow - TRADED
2019 F350, SRW, 6.2L, 4.30 gears
markcee is offline   Reply With Quote
Old 07-29-2021, 06:42 AM   #3
LHaven
Senior Member
 
LHaven's Avatar
 
Join Date: Feb 2019
Location: Wickenburg
Posts: 1,887
If you take the front cover off the large control pod you should see at least one glowing LED. If you don't, your system is not getting 12VDC. Your A/C will continue to run because it's an AC appliance. Could be something as simple as a campground gremlin turned your battery disconnect key while you were asleep.
__________________
2019 Cougar 26RBSWE
2019 Ford F-250
LHaven is offline   Reply With Quote
Old 07-31-2021, 08:03 AM   #4
Samcintyre
Junior Member
 
Join Date: Feb 2021
Location: Austin
Posts: 7
I took the cover off the control module and I DO see that the red power light is on.
Samcintyre is offline   Reply With Quote
Old 07-31-2021, 08:04 AM   #5
Samcintyre
Junior Member
 
Join Date: Feb 2021
Location: Austin
Posts: 7
I am afraid that if I cycle the power off I will not be able to turn the AC back on. We can't have long period of no AC due to we are in Texas and currently staying in Cougar with our pets.
Samcintyre is offline   Reply With Quote
Old 07-31-2021, 05:30 PM   #6
M&M2
Junior Member
 
Join Date: Mar 2021
Location: Gulfport
Posts: 2
https://www.in-command.net/wp-conten...and-ncsp35.pdf

Resetting in-command

My display was blank. Followed this and it reset. No problem since.
M&M2 is offline   Reply With Quote
Old 07-31-2021, 05:33 PM   #7
LHaven
Senior Member
 
LHaven's Avatar
 
Join Date: Feb 2019
Location: Wickenburg
Posts: 1,887
Quote:
Originally Posted by Samcintyre View Post
I am afraid that if I cycle the power off I will not be able to turn the AC back on. We can't have long period of no AC due to we are in Texas and currently staying in Cougar with our pets.
If your display panel itself has gone south, have you tried accessing inCommand with your smartphone?
__________________
2019 Cougar 26RBSWE
2019 Ford F-250
LHaven is offline   Reply With Quote
Old 08-02-2021, 04:10 AM   #8
Samcintyre
Junior Member
 
Join Date: Feb 2021
Location: Austin
Posts: 7
I did not have the phone set up. It used to work on my ipad and then it stopped working. I had not been able to get it working on my iPhone again.


What will happen if I cycle off the power and the screen does NOT come back on? Then I will not be able to turn on the AC?
Samcintyre is offline   Reply With Quote
Old 08-02-2021, 04:41 AM   #9
jasin1
Senior Member
 
jasin1's Avatar
 
Join Date: Aug 2020
Location: Middle River
Posts: 2,467
Quote:
Originally Posted by Samcintyre View Post
I did not have the phone set up. It used to work on my ipad and then it stopped working. I had not been able to get it working on my iPhone again.


What will happen if I cycle off the power and the screen does NOT come back on? Then I will not be able to turn on the AC?
I’d give them a call and see what they say to do
Attached Thumbnails
Click image for larger version

Name:	365198D4-A156-4DE8-853E-367DFD89BF83.jpg
Views:	6
Size:	113.2 KB
ID:	35054  
__________________
2020 Cougar 315 RLS
2020 Ram 3500 6.7HO 4.10 Dually Aisin
jasin1 is offline   Reply With Quote
Old 08-02-2021, 05:25 AM   #10
ChuckS
Senior Member
 
ChuckS's Avatar
 
Join Date: Mar 2014
Location: Mountain Home, Idaho
Posts: 1,865
If this is truly an In Command HVAC control are you seeing the menu for the HVAC section? if yes and it does nothing then either the BCM and DC are locked up and you need to shutdown the DC ..display commander and then reset BCM at the BCM or do a HARD RESET and kill BOTH 120 volts AC and 12 volts DC to the RV to let the gateway and control boxes up on the roof reset the latched relays

very simple and happens quite often with the In Command system
__________________


2007 GMC Classic club cab 4x4 Duramax LBZ
2014 Alpine 3010 RE. 34 foot fifth wheel
ChuckS is offline   Reply With Quote
Old 08-02-2021, 07:16 AM   #11
Samcintyre
Junior Member
 
Join Date: Feb 2021
Location: Austin
Posts: 7
Quote:
Originally Posted by ChuckS View Post
If this is truly an In Command HVAC control are you seeing the menu for the HVAC section? if yes and it does nothing then either the BCM and DC are locked up and you need to shutdown the DC ..display commander and then reset BCM at the BCM or do a HARD RESET and kill BOTH 120 volts AC and 12 volts DC to the RV to let the gateway and control boxes up on the roof reset the latched relays

very simple and happens quite often with the In Command system

Okay. Thank you. My DC is completely blank. I will try to reset the BCM as soon as it stops pouring rain!!
Samcintyre is offline   Reply With Quote
Old 08-02-2021, 08:46 AM   #12
ChuckS
Senior Member
 
ChuckS's Avatar
 
Join Date: Mar 2014
Location: Mountain Home, Idaho
Posts: 1,865
Quote:
Originally Posted by Samcintyre View Post
Okay. Thank you. My DC is completely blank. I will try to reset the BCM as soon as it stops pouring rain!!
With the DC being completely blank odds are 90/10 that the DC is BAD and you will need a new one... But.. a full hard reset may or may not bring it back to life..

That said IF you do a hard reset and the DC doesnt turn on you will have ZERO ability to run the A/C let alone anything else in the RV without In command up and running
__________________


2007 GMC Classic club cab 4x4 Duramax LBZ
2014 Alpine 3010 RE. 34 foot fifth wheel
ChuckS is offline   Reply With Quote
Old 08-02-2021, 08:49 AM   #13
ChuckS
Senior Member
 
ChuckS's Avatar
 
Join Date: Mar 2014
Location: Mountain Home, Idaho
Posts: 1,865
Personally for me I would get myself a Dometic CCC2 thermostat and remove the CANBUS wires from BCM and plug into thermostat and have me a reliable HVAC control...
__________________


2007 GMC Classic club cab 4x4 Duramax LBZ
2014 Alpine 3010 RE. 34 foot fifth wheel
ChuckS is offline   Reply With Quote
Old 08-03-2021, 12:15 AM   #14
rbrdriver
Member
 
Join Date: Aug 2018
Location: Visalia
Posts: 88
I thought about doing something like that myself on my 2019 Alpine. Right now my InCommand is working ok, and I can see where I can manually operate things like the slides, awnings, etc., but was wondering what the heck to do about the hvac system should the InCommand quit on me. Is installing that thermostat difficult?
__________________
Randy & Shana Visalia, CA area
2019 Keystone Alpine 3700FL
2017 Ram 3500 Dually
rbrdriver is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by the Keystone RV Company or any of its affiliates in any way. Keystone RV® is a registered trademark of the Keystone RV Company.


All times are GMT -8. The time now is 02:32 AM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2021, vBulletin Solutions, Inc.