Quote:
Originally Posted by slopijom
My mom bought a keystone residence after my dad died to live in as she couldnt afford to keep their house. Moved it to my house to live in(august). Had a water leak in the 20ft. slide, so closing it up to bring to the dealer, the slide binded up and jerked violently. Told dealer of the issue with the slide. kept it a month. Brought it back home, same leak, so scheduled appt. again. slide did the same thing. So now keystone is saying its not a defect and insinuated the camper had contact and bent the slide rails. Which did not happen.The slide has been functioned maybe 4 times.Now its gonna cost my mom $2000 plus to fix something that just wasnt built or aligned right.......Anyone else had issues with getting slides fixed from Keystone?
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I think there are several unanswered issues here:
First, is this a new trailer or a used unit? If it is used, was there any warranty implied at purchase?
Second, did the dealership deliver and set it up? If they did, then they may have damaged the slide or it may not be set level which could cause the leaking seals.
Third, If you or someone other than the dealership set it up, there may be an issue with "who damaged the slide".
Fourth, There is an exclusion in the "new RV warranty" which states, "Adjustments to all doors, drawers, locks, latches, slide outs, awnings and window treatments
beyond 90 days after retail sale;"
So, when discussing the problem with Keystone, it would be in your best interest to make certain that Keystone, the dealership and you are all talking about a situation that occurred during the first 90 days. Knowing Keystone's policy as it has been depicted here time after time, if it was reported on the 91st day, the immediate response will be: "DISAPPROVED"...... It will be up to you to convince them that is not the situation. Being clear with dates, situations, who said what and who did what and when it happened will help you illustrate the "who/what/when/why/where" that you will have to prove if Keystone is to "change their position" on the denial (assuming that Keystone has, in fact, denied the claim and it's not just the "dealership blaming Keystone")
Good luck and make sure you know the warranty inside out before you start arguing with Keystone. The owner's manual is literally filled with "exceptions" and "exclusions" that are hidden in the narrative throughout the book. Often these are not in logical places and are easily missed by an owner who is looking for something, finds it and stops reading.... Then, 4 or 5 pages later, it will be addressed again, with a clearer statement of "why it's not up to Keystone".....
Good Luck