It may be the angle that you took the photo, but it sure looks like the inner drive arm (the top arm with the gas strut attached toward the middle) is bent. That arm should be straight, as it folds into the vertical support that's mounted on the trailer sidewall.
I'd suspect either you had/have a bad gas strut that won't close properly and bent the arm or you've had something heavy on the awning (rain/water or something pulling on the roller tube).
You might be able to straighten the arm, but I'd suspect it will bend again either from the gas strut pressure or from weak metal from being bent/straightened.
It's the item marked "inner arm" in the pdf file located here:
https://lci-support-doc.s3.amazonaws...cd_0001550.pdf