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Old 08-07-2017, 04:24 PM   #1
dgworek
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Join Date: Apr 2015
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Atwood Refrigerator Problem

We have had several problems with our Atwood HE Refrigerator since the start of the season. We currently have it in for repair for many other things including the refrigerator.

We were informed that Atwood no longer makes the parts we need to repair the refrigerator. Our dealer said that WE could search out the part online , purchase them and they would install??? UH NO, why would I buy something that is no longer being made, let alone this would void any warranty. I kindly told our service rep that I was not accepting that and that we should just get a replacement refrigerator . She is going to contact our extended warranty company to see what they say? Am I wrong for thinking this is the only option? Anyone have any words of wisdom? Thanks

Danielle
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Old 08-07-2017, 04:38 PM   #2
JRTJH
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There was one member who also has the Atwood HE refrigerator who had problems. Just recently Dometic replaced his Atwood with a similar sized Dometic refrigerator. He was "in the factory warranty period" so if you are still covered by the Atwood warranty, then you might want to research the forum and possibly contact that member by PM...

If your Atwood factory warranty has expired and you are using your extended warranty, if it covers the broken part, they should either locate the parts and repair your current refrigerator or, if they can't find the parts, can't repair the existing refrigerator, they should replace it with a comparable model from another brand.

Thinking about extended warranties, I've seen several that did not use the "brand name" for replacement items. Tires, TPO roofing, fender skirts, axles, brake components all have been "interchanged with comparable brand names" without question. If that's how your extended warranty works with those components, it should also be how they work the refrigerator that is covered..... Just my opinion, how their adjuster views it may not be the same, but I'd sure discuss it with him on those terms if he is saying no......
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