Have you tried the "system reset button" located in the little hole in the lower left corner of the faceplate? A toothpick in the hole, press, count to 10, remove the toothpick and see what happens....
Also, there is a "5 item Bluetooth capacity". Is it possible that you've connected something (or someone else has connected something) that is occupying all the spaces? If so, and if the "Bluetooth lock" is on, then the Jensen won't accept any more connections from other devices....
If the system reset doesn't clear the problem, try the Bluetooth lock. Turn it off, manually delete each of the stored devices and then try to connect your device.
Might not work, but worth a try.....
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John
2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
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