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Old 05-06-2023, 04:34 AM   #1
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Skillet173's Avatar
Join Date: Nov 2021
Location: B’Ville, NY
Posts: 123
Keystone Customer Service

Made a call to customer service reference some warranty parts ordered by dealer. Was pleasantly surprised by the representative and her ability to assist me and expedite shipment.
Everyone is quick to bitch but slow to express gratitude so here it is.
2021 Fuzion 419
2022 Chevrolet 3500HD DRW HC Duramax with all the bells and whistles.

Got tired of "fighting stupid" (LEO) after 27 years and retired.
Active MX rider/racer, parent, sponsor, mechanic, transporter, and race fan for my son.
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Old 05-06-2023, 05:31 AM   #2
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Location: Mico, TX
Posts: 6,670
According to site rule #562, a person venting about Keystone must have less than 3 previous posts. I have a 21 year old Keystone Cougar with almost no issues. Plastic stuff is a tad brittle but a quick trip to etrailer or Amazon cures that issue.
wiredgeorge Mico TX
2006 F350 CC 4WD 6.0L
2002 Keystone Cougar 278
2006 GL1800 Roadsmith Trike
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Old 05-06-2023, 06:53 PM   #3
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Join Date: May 2015
Location: Virginia Beach, VA
Posts: 486
Have to admit when I saw the title of the thread I was expecting a barn burner. I’m glad you had a great experience with them and thank you for posting such. I’ll bet you led with being polite and respectful

Steve & Diane
2015 Montana 3402RL
2017 F350 Super Duty Lariat 6.7 Powerstroke, Super Cab, Long Box, 4WD DRW
18K PullRite Super 5th ISR
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Old 05-08-2023, 08:38 AM   #4
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Join Date: Mar 2023
Location: Rochester
Posts: 113
I've been pleased with their customer service, other than one time I asked them what I had installed in my trailer... Provided them a VIN to see how my unit was built and what options exactly. They told me to ask my dealer or refer to my stack of owners manuals. Well, that's where the confusion came in is because I have a stack of owners manuals that don't apply to my unit... However, the VIN was on them but I see a lack of those options and their controls in my camper...
Disabled Veteran USAF - AWACS Radar Tech 2002-2008

2018 Ram 2500 Power Wagon
2022 Keystone Outback 291UBH
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