Hi there, nice to meet someone from the Whitby area right here! We too are from Whitby and just picked up our 2010 Cougar Xlite 29FKS a week and 1/2 ago on April 17th.
We had a problem initially with switching our table and chairs back to the booth style dinette, but everything was resolved to our satisfaction at no cost and quite fast as well. Everything was perfect when we did the PDI and drove it home first to show the neighbours before taking it to the storage place by the airport.
I read somewhere else on the forum that if you're happy, or not, with the service from your dealer, you should post it on the following website:
http://rvservicereviews.com/Index.asp
I will also post my experience on that site. The only 2 postings for Camping in Style are pretty old (2005 and 2007). Things have changed at CIS with the expansion and all.
Good luck with your trailer and happy camping neighbour!