I wonder if the "reset" light she is talking about is the DSI fault light. It should turn on when you turn the switch on, but then go out when the flame ignites. I would first verify that you have propane in the tank, it's turned on and if a dual tank system, the regulator is switched to that tank.
Then turn the Switch on and go out to the W/H. You should hear the igniter trying to light the flame. It may take a few tries depending on how far " down the line" the heater is.
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2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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