Norco 5.1 leveling system

Yakburger · 11-03-2019, 01:45 PM

On my new 22RBPR the Norco stabilizing system just suddenly stopped working. No power at the switch. Anyone heard of this before or have any suggestions? I haven't pulled any fuses yet and I imagine there might even be a inline fuse but I'm not sure. Taking the TT back to the dealer is a four hour trip so I really don't want to do that unless I absolutely have to. I wonder if Camping World does warranty work on Keystone RVs? Anyway, thanks for any input.

**flybouy** · 11-03-2019, 02:55 PM

I can't answer your leveling question but I can the warranty one. Keystone does not "require" a dealer to perform warranty work on a trailer that they did not sell, it's at their discretion. It's certainly worth a call to find out if they are willing to do it.

Yakburger · 11-15-2019, 12:13 AM

Well, I thought I would respond now that I have had some time to research and troubleshoot this issue. The BAL SS 5.1 stabilizing unit does not have a control panel anywhere on the RV. It gets direct power from the battery and is grounded on the body of the RV. I traced the power from the circuit breaker on the front of the RV that supplies power to the unit and I have power at the breaker on both posts. I pulled the control panel on the unit and checked that I have power on the wire harness at the connector that goes into the control panel so the problem has to be within the panel itself. I called Norco today, a little to late to get the support rep in charge of this product but I left a message and will give him a little while to call back or will be calling him tomorrow. I read on another forum that Norco is pretty good about supporting their products so I wait to see what happens next. The dealer gave me bogus information but they work with so many different products that I don't really blame them. Anyway, I report whatever I find out after the issue is resolved. Below is a photo of the unit with the issue.

Yakburger · 11-22-2019, 04:29 PM

Issue resolved. I talked with Norco/BAL support tech last week and he sent me a new control panel for the stabilizer. I just attached it and I'm back in business again. Kudos to Norco for helping me solve this problem.

Gates2 · 06-10-2020, 01:33 PM

I am experiencing the same issue on my new 2020 Keystone Premier 30RI. The power intermittently started going out on the panel and now won’t power up and if I’d does it does not stay on. I have checked the voltage and grounds and getting the proper voltAge at the panel but the panel will not power up. Spoke to Norco rep twice explaining and he said have to go through camping world. Norco will not do anything. Camping world is weeks out just to drop off and will be in line at shop for weeks after effectively preventing use of the new trailer this summer. It just needs a new board and I can install easily. I am even willing to pay out of pocket for a new board just to salvage the season.
Not happy and this is not acceptable.

**sourdough** · 06-10-2020, 02:28 PM

Quote:

Originally Posted by Gates2

I am experiencing the same issue on my new 2020 Keystone Premier 30RI. The power intermittently started going out on the panel and now won’t power up and if I’d does it does not stay on. I have checked the voltage and grounds and getting the proper voltAge at the panel but the panel will not power up. Spoke to Norco rep twice explaining and he said have to go through camping world. Norco will not do anything. Camping world is weeks out just to drop off and will be in line at shop for weeks after effectively preventing use of the new trailer this summer. It just needs a new board and I can install easily. I am even willing to pay out of pocket for a new board just to salvage the season.
Not happy and this is not acceptable.

I'm afraid you picked the wrong time of year to find a hiccup. With the Covid lockdown, the spike in trailer sales due to that and it just being this time of year, I suspect the dealer has a full log.

On the other hand they're just stabilizers. I wouldn't pass up a camping season due to that I'd come up with a work around. Do the stabilizers have a manual override so you can deploy them without the control panel? Can you use some old manual scissor jacks?

Don't know how well you know you're dealer but one of the cardinal rules (to me) of purchasing a trailer is "know the dealer" - along with floorplan, floorplan. Good luck sorting it out.

Gates2 · 06-10-2020, 02:55 PM

The control is for the tongue as well and that is the problem. I can run the stabilizer jacks manually but the tongue is nearly impossible.

**sourdough** · 06-10-2020, 04:14 PM

This seems like something that BAL could resolve quickly if they would. I'm sure they want CW to determine the issue so they don't send you a board, then that 's not it, then it's another assembly etc.

If it's apparent that it is a malfunction of that control assembly I would be in contact with Norco/BAL at another level. You should not have to got through all that for a summer. Sounds like it is an obvious failure in the BAL system, not much else for them to blame.

As for me I would be escalating to the top of the ladder and let it trickle back down. Unfortunately, until this evening I've never tried to dig into Norco/BAL corporation. Unlike virtually any company I've dug into this one almost seems like smoke and mirrors....but I know it's not. Seems the Tallman family kind of runs the thing and from looking at various sources it appears Michael Tallman is President/CEO. You might dig into his contact info and shoot him info on your situation. If you can't, let the rep you talk to know you are looking to him for resolution.

Yakburger · 07-02-2022, 09:52 AM

Just an update from my original post. My stabalizing unit has worked well ever since replacing the panel as mentioned in above post. I do cross my fingers every time I go to use it however.

Yakburger · 07-11-2023, 08:56 AM

uPDATE. Took the RV in to CW for a different issue. When I went to pick it up the retract button on the panel didn't light up or work. Left it with CW and they just told me the entire jack has to be replaced. Hope this finally fixes the issue.

I noticed that the brand new Premiers have a different system than those on the 2019.

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