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Old 06-06-2016, 01:30 PM   #1
dcg9381
Senior Member
 
Join Date: Jul 2015
Location: Texarkana, TX
Posts: 1,052
Good Keystone customer service

So I got a surprise phone call from Keystone following up on an issue that I reported a week ago. Basically, they were calling to confirm that my dealer has setup an appointment with me to do repair attempt #4 on a happi-jack adjustment (relatively minor issue) and repair attempt #2 on a slide issue (bigger issue).

The dealer hasn't been returning my call since I accepted the RV with incomplete repairs, but Keystone is actually following up with them and pressing the case.

I'm quite impressed that I'm getting a little "direct" consumer support and although Keystone is indicating that they don't have any other options at the time being, they are attempting to assist.

My compliments... I wasn't expecting any follow up.
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Old 06-06-2016, 02:59 PM   #2
sourdough
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Join Date: Feb 2014
Location: W. Texas
Posts: 17,599
That's good news! I've had mixed responses from Keystone on various issues and I've always attributed it to the person handling my case. Some have been stellar, some want to get you off the phone with whatever they can come up with. Same goes for dealerships. You just have to stay on top of the issue.
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