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Old 06-16-2013, 07:10 AM   #1
TTowner
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Tacoma RV is Awful

This is the second time I have been treated like crap and had service "done" that wasn't.....here is my rant.

Hey all. Picked up the Big Sky today. Awesome time.....NOT!!!!

It still leans a bit to the drivers side. I was assured that pictures and measurements were sent to Keystone and all is good. There is at least a 2 inch difference in the clearance between the tires on the drivers side and the curb side in the wheels wells. Did not see any tire to fender well rubs.

Now get this......needed two slides adjusted because the rear bottom of the slides sealed well but the front bottom barely touched. No compression of the seal. Paid the bill, went out and hooked up......then thought.....you know, I should take a look at the work since once again they didn't walk me through the repairs.

Hard to imagine.....but they didn't do S%^& to the slides. No adjustment. Same gaps in the front / bottom. Seal is not compressed at all.

Brought the service guy out and showed him....he said the back looks good and walked away. I was amazed.

Decided I was done with this dealer......set up to do my light test. Turned on the left turn indicator...walked behind the trailer and holy bird crap!!!! The whole ledge under the rear window was covered in bird crap......I was already ******.......so walked back in and got the service rep......he looked at it and said wow........I said yea....wow.....now get it washed.

Had to unhook and they got it washed.

I can honestly say I have never ever been treated so poorly after spending so much money. I get better service at Macy's returning an ugly tie!!!

By the way, dealer is Tacoma RV in WA state. Owner is Ladonna....Service reps are Jim and Brian.

AVOID THIS PLACE!!!!!!! I will be filing a complaint with the BBB for work not done and overall crappy customer service.

I really am shocked......

Anyone know of a RV dealer ( and I don't care if it is Keystone or not) that will actually support a customer and perform the work they said they did????
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Old 06-16-2013, 07:21 AM   #2
Dhuhn
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I'm sorry you had all these problem, but I have to disagree with you on service I have had nothing but good service from them, I would recommend them to anyone.
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Old 06-16-2013, 07:26 AM   #3
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Quote:
Originally Posted by Dhuhn View Post
I'm sorry you had all these problem, but I have to disagree with you on service I have had nothing but good service from them, I would recommend them to anyone.
I guess you should count yourself lucky.

I will not be giving them another penny and will NOT recommend them.
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Old 06-27-2013, 04:57 PM   #4
Bigsky3625
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Filed a BBB complaint. It was forwarded on to Tacoma RV over a week ago. Odd I haven't heard anything from them.

Still don't get it. I will post pictures of the work they did (didn't) do.
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Old 06-27-2013, 10:20 PM   #5
Fist_of_ZUK
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they let birds **** on your trailer!

thanks for the warning
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Old 06-29-2013, 07:06 AM   #6
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Originally Posted by Fist_of_ZUK View Post
they let birds **** on your trailer!

thanks for the warning
Yep.........big time! If I wasn't so upset about the lack of work being done I would have thought to take a picture.......
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Old 06-30-2013, 01:12 PM   #7
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Here is the result of the great work they did.


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Old 07-01-2013, 02:50 AM   #8
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Originally Posted by Bigsky3625 View Post
Here is the result of the great work they did.


Maybe it's the picture but could you explain what I am suppose to be seeing here? I'm not really seeing much.
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Old 07-01-2013, 06:41 AM   #9
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Maybe it's the picture but could you explain what I am suppose to be seeing here? I'm not really seeing much.
I had them adjust the slide because the bottom part of the seal is not being compressed. Said they did the work but as you can see, they didn't do squat. It still is not compressing.

And they billed me for it!!!
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Old 07-01-2013, 06:44 AM   #10
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I kinda thought you were talking about that. Mine does the same thing but the top half is compressed and the bottom like yours is not. Mine has those trim pieces on it and I believe it is holding it out a bit. I need to look at it and see if I can get it compressed more.
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