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05-28-2013, 04:28 PM
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#21
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Senior Member
Join Date: Apr 2013
Location: Oklahoma
Posts: 1,077
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Mine is at there dealer now getting replaced, gonna pick it up in the morning, of course I haven't had it long enough to tell if it was slower or not.
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Kristi & Jeff
2014 Cougar 313 rli
2013 F350 king ranch
2014 passport 2650bh (sold)
2009 GMC 2500HD 6.6L 4X4 (sold)
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06-03-2013, 02:18 PM
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#22
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Junior Member
Join Date: May 2013
Location: Southwest Ohio
Posts: 28
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Our awning is part of the recall. We bought our Summerland just 3 weeks ago and the selling dealer said nothing. We talked to Dometic this morning and they said to not move the trailer and they would send someone to our house to repair the awning. Their suppose to call back with a time.
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06-06-2013, 04:34 PM
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#23
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Junior Member
Join Date: May 2013
Location: Southwest Ohio
Posts: 28
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Supposed to be someone here before 8 AM tomorrow to repair our awning. He's coming from Cincinnati, about 65-70 miles away.
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06-08-2013, 02:31 AM
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#24
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Junior Member
Join Date: May 2013
Location: Southwest Ohio
Posts: 28
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Awning fixed in about half a hour. Old motor out , new motor in. Works about the same speed.
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06-08-2013, 03:46 AM
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#25
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Member
Join Date: Sep 2011
Location: Montreal, Quebec, Canada
Posts: 37
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probably not part of the recall but major failure with awning closed.
We bought our 2910BH Passport in April 2012. Have it set up for the season in Upper NY. We had our Power awning rolled up (closed position) when we last left the campground. When we returned yesterday we were shocked to find the awning on the ground. Camp owners said there were very high winds on Monday and they saw our awning flapping around so they tied it down best they could for us. Seems to have been a failure where roller is attached to the arm. Just happy that didn't happen on the road!! Will call dealer to see what can be done. I suspect out of warrenty and not part of recall so insurance will have to be involved. Awning broke fridge vent cover on roof. Also my TV antenna was destroyed but that was my bad...I left it up!
I searched the forum and didn't find any similar problems. Anyone experience anything like this before?
Here are some pics.
__________________
Zeb & Sandy
Bri (12 going on 18!)
Aly (10 going on 6!)
Poker (Lab/Golden mix)
TT Passport 2910BH
TV 2005 Dodge Durango V8 5.7 Hemi
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06-11-2013, 06:28 PM
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#26
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Site Team
Join Date: Mar 2011
Location: Gaylord
Posts: 26,996
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The Dometic power awning has a limited 3 year warranty. Whether the warranty would cover the specific problem that caused your damage or not is unclear at this time. It would depend on what failed. However, the general warranty is for 3 years, so you should be OK with Dometic to back you up. Contact your dealer, don't forget to ask about the awning recall as well. There has already been on inclusion of awnings outside the original recall, yours may be included as well.
GOOD LUCK
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John
2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
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06-17-2013, 10:47 AM
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#27
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Member
Join Date: Sep 2011
Location: Montreal, Quebec, Canada
Posts: 37
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Thanks JRTJH!
Funny how you know Dometic Awning has a 3 year warranty but all places I called, including my dealer, did not or could not give me that information!!
Selective amnesia I guess.
Right now it's in the hands of insurance....path of least resistance.
Cheers!
__________________
Zeb & Sandy
Bri (12 going on 18!)
Aly (10 going on 6!)
Poker (Lab/Golden mix)
TT Passport 2910BH
TV 2005 Dodge Durango V8 5.7 Hemi
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06-19-2013, 07:44 AM
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#28
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Member
Join Date: May 2013
Location: St.Petersburg, Florida
Posts: 34
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Just had mine replaced today. Stood right there took him 20 mins total. Very easy change out. And yes mine is a slower motor - not a big deal. Was surprised to see crimp-on connectors from the factory along with the factory gang plug. Had them solder them.
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************
2015 Sprinter 269FWRLS FW
2015 F350 CC DRW 4x4 Platinum
Past:
2009 F250 Lariat Crew 6.4 TD 4x4
2013 Keystone Outback 292BH TT
2008 Holiday Rambler Aluma Lite 26BHS TT
2006 Chevy Silverado 2500 HD
2005 Coleman Bayside Pop-Up
1995 Coleman Mini-Pop
Tent, Window unit & two 5' pieces of flex duct mounted on a 5 gal bucket.
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06-22-2013, 01:10 PM
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#29
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Junior Member
Join Date: Apr 2013
Posts: 7
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Dometic awning
First we love this forum. Just loads of awesomeness from all. Our question is pertains to when we recently purchased our 2013 31BHPR Premier with electric awning. Something that keeps sticking in my thoughts was during the final check and walk through before delivery was thefinal check rep telling my wife and I that when rolling out the awning to full extension that it will not stop and if I am not careful it will keep on rolling forward and roll up the otherway on itself. The recommendation was to keep a watchfull eye on it as I press the button and stop when it is fully extended. This is wierd to me. Should there not be a built in stop on the extension or is this typical for these awnings? Oh BTW we are outside the recall #'s thus far. Heading to Key Largo Tuesday!!! Thanks in advance
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SaintHalo65
2013 Premier 31BHPR
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06-22-2013, 01:46 PM
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#30
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Site Team
Join Date: Mar 2009
Location: Fraser Valley BC Canada
Posts: 7,015
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If you have the 9100 model, there doesn't seem to be any indication in the User's Guide stating that there is some kind of auto shut off that would prevent over extension. It seems that when the awning is fully extended, the operator releases the button to stop it. I suppose if you weren't paying attention, you could hold the switch down too long and over-extend it or possibly damage the motor - blow a fuse or ???
I don't have a power awning myself so I am just going by what was in the manual for the 9100 Dometic. Sorry, I can't be of too much help here.
__________________
2008 Cougar 5th Wheel 27RKS
2005 2500 GMC Duramax
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