Several members here have had issues come up during the first year of ownership. If their problem is one that is covered under Keystone's warranty, I think most have had the issues(s) resolved.
Part of the reason in experiencing success with the warranty is a having a dealer who will "go to bat for you" and be supportive of your claim. Ensure that you are working with a reputable dealer who does believe in and practice "customer service. Another factor to consider is how the owner approaches Keystone with the claim. Like all other warranty claims, I think the best approach is to try to be civil, courteous and calm despite whatever frustrations and anger you might be feeling over the issue.
If you can find a copy of Keystone's standard 1 year warranty, I would read it and understand what is covered and what is not. Find what your responsibilities are as an owner. Leaks, for example, can be a contentious issue so be sure you pay special attention to proper maintenance regarding caulking, seals, etc.
Many of the RV appliances carry their own and usually 2 year warranties so you do have an extra year with these.
Hope this helps and welcome to the forum.
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2008 Cougar 5th Wheel 27RKS
2005 2500 GMC Duramax
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