You might want to visit these three sections of the forum:
1) Keystone Questions - Here you will find a poll which asks our members if they would buy another Keystone again; and,
2) Keystone RV Service and Warranty Issues - Here you will find problems that members have had with their Keystones -- dealership and Keystone issues; and finally,
3) Keystone RV Support/Kudos - the positive side of things.
Rather than having members repeat what has already been said earlier, browsing through the posts and threads in the sections above, you should be able to get a pretty good sense of the "skinny" you are looking for.
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2008 Cougar 5th Wheel 27RKS
2005 2500 GMC Duramax
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