If it has an anode rod it's a Suburban heater. BTW that rod has nothing to do with the operation of the water heater, but should be checked at least annually to protect the tank.
The issue could be that someone has turned it to electric with no water in the tank & burnt up the element.
If the reset doesn't work remove the black cover & check that the thermostat wires haven't been shorted against the tank, had this on mine a few years ago.
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Full-timed 10+ years
Sold '13 Redwood FB
Traded '13 GMC Denali DRW D/A
Replacement undetermined
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