|
10-27-2021, 06:17 AM
|
#1
|
Junior Member
Join Date: Oct 2021
Location: Canton
Posts: 1
|
in-Command App on Android
I have looked everywhere for an answer to this to no avail so I apologize if I am just blind to the fact of finding it.
We got a 2021 Cougar 368MBI back in January, been loving it so far. The only problem I have is more of an annoyance but can't figure out what is causing it.
My iN-Command App on my android phone keeps giving me notifications of DC offline and it has been giving me that A LOT lately. I woke up this morning with over 20 of these notifications and this is at home not when I am at the RV. When it give me a couple of these in a row and I try to connect to the RV via the app I get RV offline and if I wait a few minutes then I can connect no problem.
Anyone have any idea what would be causing this?
Thanks
|
|
|
11-11-2021, 04:47 AM
|
#2
|
Junior Member
Join Date: Nov 2021
Location: Park Hill
Posts: 3
|
We keep getting "RV Offline". In-command customer support has been zero help. Our control panel keeps completely freezing up and we have to reset everything 3 and 4 times a day through power disconnection. I'm so frustrated. We've only had our 2022 Alpine 3712kb for a month! We've had nothing but problems with the entire camper.
|
|
|
12-22-2021, 12:07 PM
|
#3
|
Junior Member
Join Date: Dec 2021
Location: Colfax
Posts: 19
|
Quote:
Originally Posted by BA70
I have looked everywhere for an answer to this to no avail so I apologize if I am just blind to the fact of finding it.
We got a 2021 Cougar 368MBI back in January, been loving it so far. The only problem I have is more of an annoyance but can't figure out what is causing it.
My iN-Command App on my android phone keeps giving me notifications of DC offline and it has been giving me that A LOT lately. I woke up this morning with over 20 of these notifications and this is at home not when I am at the RV. When it give me a couple of these in a row and I try to connect to the RV via the app I get RV offline and if I wait a few minutes then I can connect no problem.
Anyone have any idea what would be causing this?
Thanks
|
Wild *** guess. There maybe just a simple connectivity delay. I’m having an issue with the controller not turning the heat on. The plot thickens.
|
|
|
12-22-2021, 12:25 PM
|
#4
|
Junior Member
Join Date: Nov 2021
Location: Park Hill
Posts: 3
|
Quote:
Originally Posted by Cousin Gary
Wild *** guess. There maybe just a simple connectivity delay. I’m having an issue with the controller not turning the heat on. The plot thickens.
|
That was probably the case. I finally just disconnected the inCommand from wifi. It sucks that we can't use that feature now, but I was tired of having to completely power cycle the RV. That may be what you have to do to solve your HVAC issue. (Power cycle the RV)
We've concluded that Keystones are just pieces of sh*t and can't wait until spring to trade this darn thing in for something (hopefully) better made. Our duct work is crappy and supposedly the dealership is waiting on warranty approval. Our on-demand water heater works when it feels like it, the screens don't fit the windows, and on and on and on. It definitely isn't worth the $80k we spent on it!
|
|
|
12-22-2021, 12:31 PM
|
#5
|
Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,338
|
Quote:
Originally Posted by jnetta117
That was probably the case. I finally just disconnected the inCommand from wifi. It sucks that we can't use that feature now, but I was tired of having to completely power cycle the RV. That may be what you have to do to solve your HVAC issue. (Power cycle the RV)
We've concluded that Keystones are just pieces of sh*t and can't wait until spring to trade this darn thing in for something (hopefully) better made. Our duct work is crappy and supposedly the dealership is waiting on warranty approval. Our on-demand water heater works when it feels like it, the screens don't fit the windows, and on and on and on. It definitely isn't worth the $80k we spent on it!
|
I understand your frustration, but for the record:
InCommand is NOT a Keystone product it is ASA (Jensen).
Your on demand water heater is NOT a Keystone product.
The windows/screens are NOT a Keystone product.
If you go shopping for a replacement, take note of who makes the components you are having issues with and make sure their products AREN’T in the one you select.
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
|
|
|
12-22-2021, 01:24 PM
|
#6
|
Junior Member
Join Date: Nov 2021
Location: Park Hill
Posts: 3
|
I know and understand this. However, Keystone chooses to use these components in their campers/RVs. The least they could do is stand behind the products they use. They have not donrle this. The dealer, Keystone and the product manufacturers have been NO help to us.
|
|
|
12-22-2021, 01:37 PM
|
#7
|
Senior Member
Join Date: Dec 2019
Location: Sun City West
Posts: 907
|
Quote:
Originally Posted by BA70
I have looked everywhere for an answer to this to no avail so I apologize if I am just blind to the fact of finding it.
We got a 2021 Cougar 368MBI back in January, been loving it so far. The only problem I have is more of an annoyance but can't figure out what is causing it.
My iN-Command App on my android phone keeps giving me notifications of DC offline and it has been giving me that A LOT lately. I woke up this morning with over 20 of these notifications and this is at home not when I am at the RV. When it give me a couple of these in a row and I try to connect to the RV via the app I get RV offline and if I wait a few minutes then I can connect no problem.
Anyone have any idea what would be causing this?
Thanks
|
This is a glitch I simply live with. As you've found, more times than not the issue is a temporary connectivity problem. Check again in a few minutes and no problem. Not a 'fix', but going into your Android phone settings and turning off notifications will stop them from coming in.
I have no need to constantly monitor the conditions in the RV via InCommand....I have pets and use Waggle for that, for this reason, simply turning off all InCommand notifications was a good option...YMMV.
By the way, don't know how you are connecting to the DC, but if using Global Connect and camp wifi - good luck. I found I would frequently drop connections to the DC made with most camp wifi connectons. We ended up adding another line to our Visible cell account (under one of our dog's names) and dedicated this line for RV InCommand use.
__________________
2022 Rockwood Signature 8324SB
2019 F350, SRW, 6.2L, 4.30 gears
Sold: 2020 Keystone Cougar '1/2 ton' TT, 29RLKWE
|
|
|
12-22-2021, 01:59 PM
|
#8
|
Junior Member
Join Date: Dec 2021
Location: Colfax
Posts: 19
|
Thank you. Hope you’re situation turns out well. When in doubt keep smiling.
|
|
|
02-08-2022, 06:27 AM
|
#9
|
Junior Member
Join Date: Jul 2021
Location: Tehacahpi
Posts: 7
|
On my in command and Android I get the annoying notifications when I am out of Bluetooth range. The only fix I have found is to go to settings/apps/in-command and do a force stop.
|
|
|
02-08-2022, 08:24 AM
|
#10
|
Site Team
Join Date: Oct 2011
Location: Joppa, MD
Posts: 11,749
|
Quote:
Originally Posted by DBax
On my in command and Android I get the annoying notifications when I am out of Bluetooth range. The only fix I have found is to go to settings/apps/in-command and do a force stop.
|
You should be able to go into the phone's notification settings and turn the notification alert off for that app. Are you using an iPhone or Android?
__________________
Marshall
2012 Laredo 303 TG
2010 F250 LT Super Cab, long bed, 4X4, 6.4 Turbo Diesel
|
|
|
02-16-2022, 12:04 PM
|
#11
|
Junior Member
Join Date: Feb 2022
Location: Salisbury
Posts: 9
|
Anyone ever had the app "stick" while operating a motor function like a slide or awning? Causing the function to keep running. I deleted my app which was useful when it worked right but caused me to replace an awning when the motor wouldn't stop
|
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
» Recent Threads |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|