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04-21-2021, 04:07 AM
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#1
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Junior Member
Join Date: Apr 2021
Location: Urbana
Posts: 15
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2021 cougar 26rks
Hello all!
We have a brand new cougar 26rks. Man have we had problems with this unit. Black and grey tank valves not working. Got a total black tank shower! So much fun. Ac air not blowing out of vents. Gray tank loose in the supports. List goes on and on. It’s been in the shop more that at the campground.
New issues. Cold air blowing out of the air conditioning vents in ceiling when heater is on. Fresh water tank won’t fill all the way when trying to fill through overflow vent. Our model doesn’t have a standard open cap fill feature. Anyone have an idea on fixes for these issues? Thank you!
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04-21-2021, 04:40 AM
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#2
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Senior Member
Join Date: Aug 2012
Location: Waco, Tx
Posts: 5,457
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Quote:
Originally Posted by Aric G
Hello all!
We have a brand new cougar 26rks. Man have we had problems with this unit. Black and grey tank valves not working. Got a total black tank shower! So much fun. Ac air not blowing out of vents. Gray tank loose in the supports. List goes on and on. It’s been in the shop more that at the campground.
New issues. Cold air blowing out of the air conditioning vents in ceiling when heater is on. Fresh water tank won’t fill all the way when trying to fill through overflow vent. Our model doesn’t have a standard open cap fill feature. Anyone have an idea on fixes for these issues? Thank you!
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Air blowing from a/c when heater is on... turn fan to auto and it'll stop
Filling FW through vent... stop filling thru vent.
Vent is to allow air to escape from tank while filling... Use fill instructions
Below I've posted the instructions for my trailer but yours should be similar
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2015 Ford F350 DRW 6.7 Diesel XL
2020 Avalanche 313 RS
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04-21-2021, 05:30 AM
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#3
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Senior Member
Join Date: Oct 2014
Location: Germantown, TN
Posts: 6,331
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We're certainly sorry for your troubles. Can you elaborate a little concerning the black/grey valve problems?
__________________
Jim in Memphis, Wife of 51 years is Brenda
2019 F450 6.7 Powerstroke
2018 Mobile Suites 40RSSA
2021 40' Jayco Eagle
2001 Road king w/matching Harley sidecar
2021 Yamaha X2 Wolverine 1000
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04-21-2021, 07:15 AM
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#4
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Site Team
Join Date: Feb 2014
Location: W. Texas
Posts: 17,691
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You will need to elaborate more on the "problems" you are having and provide how each happened and the circumstances.
As Javi pointed out, your AC "problem" is more than likely the thermostat being set wrong. As for the others it's hard to say without more information.
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Danny and Susan, wife of 56 years
2019 Ram 3500 Laramie CC SWB SB 6.4 4x4 4.10
2020 Montana High Country 331RL
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04-24-2021, 06:26 AM
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#5
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Junior Member
Join Date: Apr 2021
Location: Urbana
Posts: 15
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Most if these problems were resolved through warranty work. I was just venting on the problems we had after purchase. The total lack of caring from camping world and the lack of care other that it will be covered on warranty from Forest River.
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04-24-2021, 06:30 AM
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#6
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Site Team
Join Date: Oct 2011
Location: Joppa, MD
Posts: 11,751
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Quote:
Originally Posted by Aric G
Most if these problems were resolved through warranty work. I was just venting on the problems we had after purchase. The total lack of caring from camping world and the lack of care other that it will be covered on warranty from Forest River.
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Forest River or Keystone?
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Marshall
2012 Laredo 303 TG
2010 F250 LT Super Cab, long bed, 4X4, 6.4 Turbo Diesel
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04-29-2021, 03:41 AM
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#7
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Senior Member
Join Date: Aug 2013
Location: Saginaw Mn
Posts: 1,730
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Welcome from northern MN.
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2012 Keystone Retreat 39 FDEN
99 Dodge One Ton Diesel Dually
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04-29-2021, 05:38 AM
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#8
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Senior Member
Join Date: Nov 2018
Location: Norwood, CO
Posts: 684
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OK there's the problem. You have been trying to get it fixed under warranty at a Forest River dealer and it's a Keystone. 
 Seriously Aric, I am just joking. Things that do not work on a brand new TT are more than annoying. I think your experience with Camping World would be dittoed by many on this forum. At least you have come to the right place.
When you have a problem do not hesitate to post here, chances are very good that someone else has already had that problem and knows a way to fix it. And if not, many brains are better at finding a solution.
Welcome to the world of RVing. 
__________________
German Shepherd Guy 
2018 Keystone 26RBPR
2014 Suburban 2500, 6L with 3.73 rear
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05-01-2021, 11:41 AM
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#9
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Senior Member
Join Date: Dec 2019
Location: Oregon High Desert
Posts: 1,553
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Howdy Aric,
So sorry to hear of all the issues you have with a new RV, and we hope you can get sorted out, so you can begin enjoying your camper.
Take care!
__________________
Gary & Deb (44 years)
RV: Keystone 2013 Alpine 3495FL
TV: 2014 RAM 3500HD Laramie Long Box, 6.4 HEMI, 4x4, 4.10's, with Mopar Puck system, and a B&W Companion hitch.
Retired Firefighter/EMT.
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05-03-2021, 06:02 AM
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#10
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Junior Member
Join Date: May 2021
Location: Houston
Posts: 21
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Picking Up 29RKS Tomorrow
We'll be taking delivery of our 29RKS tomorrow. I hope we have better luck than you did! We purchased from Holiday World in Katy, TX. We were told to expect 2+ hours for the walk through so I intend on spending every bit of that time inspecting it before we take delivery.
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2021 Keystone Cougar 29RKS - "Beauty"
2019 Ford F-250 - 6.2LTR - 3.73 - "The Beast"
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