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04-26-2019, 08:09 AM
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#41
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Senior Member
Join Date: Oct 2018
Location: Sacramento
Posts: 1,005
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Is this where you purchased the trailer? Just have them call Keystone - it's a warranty issue. If they won't help, call Keystone directly and ask for their help.
__________________
2022 Cedar Creek Champagne 38EL - "Big Bertha"
2019 GMC Sierra 3500 Denali HD 6.6L Duramax TD, CC, 4WD, DRW - "Mr. Beefy"
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04-26-2019, 08:24 AM
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#42
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Junior Member
Join Date: Feb 2019
Location: Chokio
Posts: 22
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It is where I purchased the trailer... I will probably have to contact Keystone myself. I reported this problem to them in November 2018. They had no idea what my 2019 Cougar 29BHS had for components on it. Had no clue on what to tell me to check other than voltage. I got all the information on this problem and solution form this forum.
Does any body have a phone number for Keystone? You can PM me.
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04-26-2019, 08:25 AM
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#43
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Senior Member
Join Date: Oct 2018
Location: Sacramento
Posts: 1,005
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Just go to their web site: keystonerv.com
__________________
2022 Cedar Creek Champagne 38EL - "Big Bertha"
2019 GMC Sierra 3500 Denali HD 6.6L Duramax TD, CC, 4WD, DRW - "Mr. Beefy"
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04-26-2019, 08:30 AM
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#44
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Senior Member
Join Date: Apr 2018
Location: Colorado Springs
Posts: 135
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Quote:
Originally Posted by tschott
I also have a 29BHS with the same problem. Anything under 40 degrees no fan will turn on (AC or furnace). I turn on the burners on the stove for a few minutes and the furnace will fire up and run properly.
I talked to CW and they say they have never heard a thing about this...... I really have a hard time believing that they have had nobody report this in Minnesota. ??? Also, they want to charge me for parts and labor on a NEW never been used trailer.
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Somebody is looking to make a few extra bucks. The dealer here wanted to play games with me and drag their feet. They even told me that they contacted Keystone and Keystone denied the problem. I called Keystone
at (866) 425-4369 and the CSR said "I can see in the system that they started a warranty claim, but they haven't finished it in the system yet. Once they do that, we will send the parts out to them.". Keystone wouldn't send the parts directly to me. Of course, I called the dealer back and "miraculously" they were able to get the gateway ordered.
They installed the gateway last week along with the Capital Grill recall. But, I told them about a third problem with the furnace not igniting at all. They missed that part of the work order and I had to prove to the Service Tech that it wouldn't work when I went to pick it up. Turns out that the control board went out on it, too, so that is being replaced under warranty.
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07-21-2019, 05:22 PM
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#45
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Senior Member
Join Date: Feb 2019
Location: Wickenburg
Posts: 3,314
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Quote:
Originally Posted by MarkEHansen
unless they can reproduce it, they can't do anything about it. I said they are not likely to reproduce it, as it's just not getting that co[ld] around here these days (Sacramento, CA). I didn't think I should have to prove that it fails by taking a camping trip to a cold location only to find that I have no heat and have to cut the trip short.
The owner of the dealership stopped by and said they can run the air conditioner in the trailer overnight - to get the temp in the cabin real cold and then try to run the furnace. Hmmm, I wonder if this will work.
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Anybody else who has a dealer who suggests this, tell him right off that this will never work, by definition. The furnace side of the thermostat won't accept a setting of 100°+, where the A/C would fail to start; and the A/C side of the thermostat won't accept a setting of 40°-, where the furnace would fail to start.
__________________
2019 Cougar 26RBSWE
2019 Ford F-250
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07-21-2019, 06:38 PM
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#46
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Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,349
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Very common for me to run the AC to get the interior of the unit cool enough to operate the furnace, and in the winter it’s common for me to run the furnace to warm it up enough to operate the AC.
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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07-21-2019, 09:44 PM
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#47
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Senior Member
Join Date: Feb 2019
Location: Wickenburg
Posts: 3,314
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Sure, but... the furnace isn't going to get the coach up to 100° and the A/C isn't going to get it down to 40°... and you can't exhibit the gateway unit failure unless you exceed that range.
__________________
2019 Cougar 26RBSWE
2019 Ford F-250
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07-22-2019, 02:26 AM
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#48
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Site Team
Join Date: Jul 2014
Location: Modesto
Posts: 20,349
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I forgot this is an “in command” issue. Starting to be happy we don’t deal with that system, enough troubles dealing with ASA and their radios.
__________________
2012 Copper Canyon 273FWRET being towed by a 1994 Ford F350 CC,LB,Dually diesel.
Airlift 5000 bags, Prodigy brake control, 5 gauges on the pillar.Used to tow a '97 Jayco 323RKS.
Now an RVIA registered tech. Retired from Law enforcement in 2008 after 25+ yrs.
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07-22-2019, 11:55 AM
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#49
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Senior Member
Join Date: Feb 2019
Location: Wickenburg
Posts: 3,314
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Not sure inCommand is needed to trigger this issue, unless the Dometic gateway that causes the problem isn't present on non-inCommand units. I understood these gateways were also used for traditional thermostat setups.
__________________
2019 Cougar 26RBSWE
2019 Ford F-250
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07-22-2019, 01:50 PM
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#50
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Senior Member
Join Date: Apr 2018
Location: Colorado Springs
Posts: 135
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The gateways might be used in traditional thermostat setups, but I know that specifically, the issue for this is tied to a new version of the gateway instead of what was installed from the factory.
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07-22-2019, 03:42 PM
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#51
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Senior Member
Join Date: Mar 2014
Location: Mountain Home, Idaho
Posts: 3,015
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The AC and Furnace on systems using CCC2 digital thermostat ... non In Command also use the CANBUS to communicate .... ALL inputs must go thru Zone 1 AC electronic control module. The furnace is tied into Zone 1 ECM to receive its signals across the CANBUS from the thermostat.
__________________
2007 GMC Classic club cab 4x4 Duramax LBZ
2014 Alpine 3010 RE. 34 foot fifth wheel
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08-09-2019, 12:51 AM
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#52
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Junior Member
Join Date: Aug 2019
Location: eunice
Posts: 1
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I'm going to buy the raptor 423, i guess i need to talk with the dealer before i close the deal, thank you everybody for your help.
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08-10-2019, 03:39 PM
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#53
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Senior Member
Join Date: Oct 2017
Location: Souris
Posts: 154
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in-command unit
How would I know if I have this thermostat? is there a way to identify it? Thanks in advance
__________________
Current : 2018 Passport Elite 19RB
Past 2015 R-Pod 179
6,000 Equalizer WDH
2009 F150 Lariat 5.4l
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12-05-2019, 09:02 AM
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#54
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Gone Traveling
Join Date: Dec 2011
Location: Missouri
Posts: 30
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Our 2018 Montana HC 31re furnace had a brain cramp in Texas our first trip. Furnace would kick in-off-on-off. 32 degrees outside, so we turned on the fireplace. Called a mobile tech who found Keystone used a resetting 12v fuse. They don’t work well anyhow, but too much heat and drain so close to the fuse. I popped in a standard 12v faze and it worked flawlessly. For a while. Tech eventually swapped out the entire panel (not the converter). No issues after that. Came across a family with a brand new 40+ footer....no electrics worked. They sorta slept in the closed kitchen that night and left the next morning. Keystone has too many construction/quality control issues for me. After owning a KZ, I’m aware any company will have problems. After restoring a 1964 Fireball Meteor, I’m confident I can work on many things in campers. But electronics and electricals can be daunting! The Keystone TV lash up is totally screwed up. Couldn’t get/hold a Dishnetwork signal. Turned out Keystone used splitters....something that will not, can not work. Now have dedicated lines directly from the two TV in terminals to two of the three TVs (why anyone wants three TVs escapes me.. ..why they need one in the belly is laughable). Our dealer, Camping world in Marshfield, MO ate roughly $2,400.00 fixing all that plus other items. A dealers shouldn’t be “the last ten feet” of an assembly line as one dealer put it! Montanas aren’t extremely expensive, but they cost too much for the headaches we receive after pickup. Fewer issues with our Cougar.
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12-05-2019, 02:34 PM
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#55
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Junior Member
Join Date: Jan 2019
Location: Zion
Posts: 12
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Quote:
Originally Posted by Old soldier
Our 2018 Montana HC 31re furnace had a brain cramp in Texas our first trip. Furnace would kick in-off-on-off. 32 degrees outside, so we turned on the fireplace. Called a mobile tech who found Keystone used a resetting 12v fuse. They don’t work well anyhow, but too much heat and drain so close to the fuse. I popped in a standard 12v faze and it worked flawlessly. For a while. Tech eventually swapped out the entire panel (not the converter). No issues after that. Came across a family with a brand new 40+ footer....no electrics worked. They sorta slept in the closed kitchen that night and left the next morning. Keystone has too many construction/quality control issues for me. After owning a KZ, I’m aware any company will have problems. After restoring a 1964 Fireball Meteor, I’m confident I can work on many things in campers. But electronics and electricals can be daunting! The Keystone TV lash up is totally screwed up. Couldn’t get/hold a Dishnetwork signal. Turned out Keystone used splitters....something that will not, can not work. Now have dedicated lines directly from the two TV in terminals to two of the three TVs (why anyone wants three TVs escapes me.. ..why they need one in the belly is laughable). Our dealer, Camping world in Marshfield, MO ate roughly $2,400.00 fixing all that plus other items. A dealers shouldn’t be “the last ten feet” of an assembly line as one dealer put it! Montanas aren’t extremely expensive, but they cost too much for the headaches we receive after pickup. Fewer issues with our Cougar.
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On off on off on furnance can be from the propane tank being too cold. Vapor pressure is too low to sustain lit furnance.
__________________
USAF 2A5. ARMY 11B ||| "What does it feel like..?" - "Recoil"
הָיָה הָיָה הָיָה | If God is your co-pilot, you need to switch seats!
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12-05-2019, 03:33 PM
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#56
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Senior Member
Join Date: Feb 2019
Location: Wickenburg
Posts: 3,314
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Quote:
Originally Posted by HeadShed
On off on off on furnance can be from the propane tank being too cold. Vapor pressure is too low to sustain lit furnance.
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That made me curious. How do you remedy that situation? An electric blanket?
__________________
2019 Cougar 26RBSWE
2019 Ford F-250
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12-06-2019, 06:29 PM
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#57
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Junior Member
Join Date: Jan 2019
Location: Zion
Posts: 12
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Quote:
Originally Posted by LHaven
That made me curious. How do you remedy that situation? An electric blanket?
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Heat source for the tanks. Optimally in a built enclosure;
Options:
Heat cord
Fish tank mat
If you have a heated underbelly you can build a small air conduit to an enclosure on your tanks
__________________
USAF 2A5. ARMY 11B ||| "What does it feel like..?" - "Recoil"
הָיָה הָיָה הָיָה | If God is your co-pilot, you need to switch seats!
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12-09-2019, 02:28 PM
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#58
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Senior Member
Join Date: Aug 2019
Location: Andalusia
Posts: 151
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We have a 2019 Raptor 356 toy hauler with the N command system
I can’t find an icon on it for the furnace
It’s going back to the dealer on the 17th of this month with a host of other issues
I’m gonna add this to the list!😒
__________________
2019 Raptor 356 Toyhauler
Lippert 6 point leveling system
2011 F450 Lariat
Anderson Ultimate Hitch
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12-09-2019, 02:29 PM
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#59
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Senior Member
Join Date: Feb 2019
Location: Wickenburg
Posts: 3,314
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The furnace and air conditioner both show up under "HVAC."
__________________
2019 Cougar 26RBSWE
2019 Ford F-250
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12-09-2019, 02:31 PM
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#60
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Senior Member
Join Date: Aug 2019
Location: Andalusia
Posts: 151
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I went to HVAC but could only find the three AC’ s
Nothing for the furnace
__________________
2019 Raptor 356 Toyhauler
Lippert 6 point leveling system
2011 F450 Lariat
Anderson Ultimate Hitch
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