Quote:
Originally Posted by dirt33
Am I crazy to think (hope) that I could simply have a new Jensen unit sent to me to install myself under the warranty plan? Or, will they most likely insist that it goes to a dealer?
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It is highly unlikely that you would be sent a new unit to install yourself based solely on your word that it is not working. In almost all cases, you would be required to take it to an approved licensed/authorized repair facility to first determine if the "damage" is in fact covered by the warranty and then obtain approval from the warranty folks to proceed with a replacement or repair of the stereo/DVD. If replacement is approved, any installation would be done by the repair facility unless you were given approval to DIY.