Heater fan runs and runs and Incommand has to always be reset

[sdalpine]

This is a 2020 Alpine. Should we have these problems already ?
We have replaced the screen and that did not help this issue
When I turn it off and back on I always have to fix time and date
We are hooked up to a large propane tank not small tanks
When temperature is reached the fan just keeps running and blowing cold air
Would removing heater from Incommand and using normal thermostat resolve this issue?

[chuckster57]

First off it’s normal for the furnace to continue blowing after set temp is reached for a period of time (cool down) mode. How long does the fan run?

[sdalpine]

It does not stop until reset, just keeps going

[chuckster57]

In command is an ASA electronics system made by Jensen. It may still be under Jensen warranty, I would contact them and talk to tech support.

[sdalpine]

Thank you. I have talked to and emailed them several times. Went through many different "fixes" with nothing working and then had the screen replaced. Was told to call Dometic. Lady at Dometic asked me the problem and I told her she wouldn't be able to solve the problem. Explained it to her and she said oh that's more than I can handle...call an rv tech . well good luck with that here

[JRTJH]

It sounds to me like you talked to "the new guy at ASA" and he wasn't fully engaged in the issues....

I'd suspect that you've got a "ASA software issue" and either need to update the floorplan/equipment software. That program is "individualized to each trailer, based on the floorplan and what equipment is installed in the trailer. There have been several "upgrades" to the software to resolve issues with all the components "talking to each other" and with the ASA control system properly "managing the systems"...

I'd call ASA again, explain what all you've done, what you've replaced (which may be the basis for needing an updated version of the software) and see if they can help you further.

[sdalpine]

I have updated software to current floor plan. I bought a corded mouse so I could calibrate correctly so it recognizes touch. I talked to 4 different people and have wasted so much time on the Incommand system

[ChuckS]

You are having issues with gateway not seeing the signal from the In Command to properly control the HVAC ( furnace )...

Replacing the Display Commander will not fix this issue... And since blower motor is not shutting down after set point is reached .. But its only cool air blowing and not heated I'd have to be looking at the control module on furnace as well..

Once furnace has reached the set point then cool down mode should not last more that 90 seconds or so from signal off furnace control module...