Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
 

Go Back   Keystone RV Forums > Keystone Tech Forums > Keystone Recalls
Click Here to Login

Reply
 
Thread Tools Display Modes
 
Old 02-25-2021, 12:17 PM   #1
Bearcatfan50
Junior Member
 
Join Date: Aug 2019
Location: Cincinnati
Posts: 7
Side of camper is delaminating

I have a 2019 Passport GT 2950 BH and have a spot on the outside of my camper that is starting to Delaminate. Took it back to the dealer and they sent the pictures to Keystone and they said that it was from Bondo that I had applied to the camper!!! I have never done that and I bought it brand new in OCT of 19. Even the body guy and the manager said that is not the case but keystone over rules them. Any one else have this problem? The spot is yellow and starting to have a slight crack in it. I’m am beyond furious. Dealer not sure what to do to fix the problem.
Attached Thumbnails
Click image for larger version

Name:	E27F4973-8A87-406C-B954-0B804BE242DB.jpeg
Views:	233
Size:	71.2 KB
ID:	32156   Click image for larger version

Name:	5834BFF0-5BB2-4B74-AE42-088D731D86CA.jpeg
Views:	235
Size:	88.1 KB
ID:	32157  
Bearcatfan50 is offline   Reply With Quote
Old 02-25-2021, 12:25 PM   #2
JRTJH
Site Team
 
JRTJH's Avatar
 
Join Date: Mar 2011
Location: Gaylord
Posts: 26,836
I have no idea how to deal with Keystone on this one.

As for the dealer having no clue how to fix it, it's nothing more than fiberglass. Find yourself a "competent boat repair service" They are "experts in fiberglass repair"... Remember, just as auto body shops are not all equal, boat repair shops are not all equal. So, do some research before you drag your trailer down to get an estimate.
__________________
John



2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
JRTJH is offline   Reply With Quote
Old 02-25-2021, 04:25 PM   #3
Bearcatfan50
Junior Member
 
Join Date: Aug 2019
Location: Cincinnati
Posts: 7
Thanks. The dealer doesn’t want to fix it under warranty because Keystone denied the claim. They haven’t given me a quote to fix it yet either.
Bearcatfan50 is offline   Reply With Quote
Old 02-25-2021, 05:32 PM   #4
JRTJH
Site Team
 
JRTJH's Avatar
 
Join Date: Mar 2011
Location: Gaylord
Posts: 26,836
Quote:
Originally Posted by Bearcatfan50 View Post
Thanks. The dealer doesn’t want to fix it under warranty because Keystone denied the claim. They haven’t given me a quote to fix it yet either.
For me, why reward the dealer's reluctance to support you with increased profits paid by you ??? I'd find another competent fiberglass repair center and let the dealer "support another customer's Keystone warranty issues".... JMHO....

ADDED: I'd suppose the dealer's "half hearted attempt to get it covered" is directly related to his reimbursement from Keystone vs what he'll charge you in "shop labor rates" to do the same job... Keystone is "notoriously cheap" when it comes to warranty repair reimbursements. Chances are they're paying the dealer $75-80 per hour in shop labor rates and the dealer will be charging you $125-150. So, if Keystone were to authorize 5 hours for repair, the dealer would make $375 plus parts.

If he words the request so that Keystone denies the warranty claim, he can charge you $625-750 for the same job.... Why would he "push Keystone to approve it" ??????
__________________
John



2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
JRTJH is offline   Reply With Quote
Old 02-25-2021, 05:39 PM   #5
Vet4jdc
Senior Member
 
Vet4jdc's Avatar
 
Join Date: May 2011
Location: Virginia Beach
Posts: 175
You might want to check above this spot for water intrusion. The staining you are seeing is likely from water getting into the wall system. The water makes the wood panel behind the fiberglass wet and it will start a process where the wet wood is leaching a brownish stain through the fiberglass from the inside out. The same thing happened to one of my compartment doors on a previous unit.

Unfortunately if that is the case and it is caused by water, you won't get any help from Keystone anyway. Keeping these things sealed tight from water falls on the owner responsibility.

A good body shop can cut out the damaged section and install new piece of filon and paint to match. I have had this done as well. Don't ask me why!

best of luck to you
__________________
2019 Montana HC 331RL
2017 F250 Super Duty Crew Cab
Vet4jdc is offline   Reply With Quote
Old 02-25-2021, 05:45 PM   #6
travelin texans
Senior Member
 
travelin texans's Avatar
 
Join Date: Nov 2017
Location: Picacho, Az
Posts: 6,809
Have you talked to anyone directly at Keystone? I'd call them myself before taking the dealers word, they may not want to do that kind of repair so blaming it on the manufacturer.
__________________
Full-timed 10+ years
Sold '13 Redwood FB
Traded '13 GMC Denali DRW D/A
Replacement undetermined
travelin texans is offline   Reply With Quote
Old 05-24-2021, 03:57 PM   #7
ACJCF2
Member
 
ACJCF2's Avatar
 
Join Date: Nov 2020
Location: Port Royal
Posts: 97
Dang Bearcatfan50, I found a bubble in the glass on the front side wall of the kitchen slide on our 2020 Carbon TH. The bad spot is about 8" long by 3" wide. I pointed it out to the service tech that was doing the PDI with me. He told me to continue looking and make notes and he went and sought out the service manager. The Service Manager at John's RV Sales & Service Lexington, SC found and assured me that Keystone would fix it at no charge. Now with the Covid back log we are still waiting for Keystone to send the wall assembly. I have no doubt it will be repaired when the parts arrive. Having said that, I agree with Danny (travelin texans) to call Keystone Customer Service and report your service gripe. You have nothing to loose but time (and maybe your temper).
__________________
2018 RAM 3500HD, CC, DRW, 4X4, 6 Sp., 408 Cu.In. CTD 3.73
2020 Carbon 348
USMC Vet
Retired Asst. Fire Chief
Keep Calm, Play Tuba
ACJCF2 is offline   Reply With Quote
Old 05-26-2021, 12:54 PM   #8
Bearsgsxr
Junior Member
 
Join Date: Apr 2019
Location: Menomonee Falls
Posts: 2
2019 Carbon 357 with same delam bubble, after a year of fighting with Keystone it goes in for repair next week.
Bearsgsxr is offline   Reply With Quote
Old 05-27-2021, 10:25 AM   #9
Scotbarb
Junior Member
 
Join Date: Sep 2014
Location: Maine
Posts: 2
Many of these paint divots or bubbles on our camper exterior, mostly on storage doors. This camper is not that old and we paid a lot of money for it. I believe the paint job/exterior is still under warranty. What can we do?
Attached Thumbnails
Click image for larger version

Name:	0181A9B6-28DD-4B6D-A24E-42987145CF11.jpg
Views:	151
Size:	53.9 KB
ID:	33814   Click image for larger version

Name:	E064339C-253C-4836-AECF-06E43F6075A4.jpg
Views:	141
Size:	49.1 KB
ID:	33815   Click image for larger version

Name:	8680F556-C0E4-4DF5-A65D-7DFDF791D99D.jpg
Views:	137
Size:	360.4 KB
ID:	33816  
Scotbarb is offline   Reply With Quote
Old 05-27-2021, 10:51 AM   #10
flybouy
Site Team
 
Join Date: Oct 2011
Location: Joppa, MD
Posts: 11,709
Quote:
Originally Posted by Scotbarb View Post
Many of these paint divots or bubbles on our camper exterior, mostly on storage doors. This camper is not that old and we paid a lot of money for it. I believe the paint job/exterior is still under warranty. What can we do?
A lot would depend on the year of your trailer.
__________________
Marshall
2012 Laredo 303 TG
2010 F250 LT Super Cab, long bed, 4X4, 6.4 Turbo Diesel
flybouy is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by the Keystone RV Company or any of its affiliates in any way. Keystone RV® is a registered trademark of the Keystone RV Company.


All times are GMT -8. The time now is 02:37 AM.


Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2024, vBulletin Solutions, Inc.