Go Back   Keystone RV Forums > Keystone Tech Forums > Keystone Questions
Click Here to Login

Thread Tools Display Modes
Old 04-08-2020, 03:33 PM   #1
Senior Member
Join Date: Aug 2019
Location: On The Road...
Posts: 120
Solera Smart Arm Awning Non-Responsive

We have two. The front awning operates normally. The rear awning is dead.

When we try to operate it from the In Command panel we hear a solenoid (I assume) engage in the In Command wiring module in the pass through compartment. But nothing happens at the awning.

The control panel on the awning arm is completely non-responsive. No lights, nothing. Our best guess is that power is not getting to the awning, but we don't what to check. I do have a multi-meter, just not familiar with how it's wired or common fault modes.

We're in warranty, but 2000 miles from our dealer. It's getting warm and the shade would be nice.

Any advice is welcome.

2020 Cougar Half-Ton 30RLS
2019 Ram 3500 Diesel 4x4 Long Bed
B&W Companion on Ram Pucks
Twisties is offline   Reply With Quote
Old 04-08-2020, 05:17 PM   #2
Site Team
JRTJH's Avatar
Join Date: Mar 2011
Location: Gaylord
Posts: 18,173
Go to the Keystone website and find a local dealer: https://www.keystonerv.com/find-a-dealer/


2015 F250 6.7l 4x4
2014 Cougar X Lite 27RKS
JRTJH is online now   Reply With Quote
Old 05-20-2020, 10:38 AM   #3
Junior Member
Join Date: Jan 2020
Location: San Pedro
Posts: 1
Hello, we are experiencing the same problem with the Smart Arm on our 2020 Cougar, were you able to fix it yourself? We’re currently camping and it wouldn’t be much of an issues but our awning also has the lights built in, as in we have no lights affixed to the outside of the coach?
Thalfam is offline   Reply With Quote
Old 05-20-2020, 11:19 AM   #4
Join Date: Jul 2019
Location: Palm Springs
Posts: 87
The OP non functioning awning is on the back slideout... I would look under the slideout and make sure electric cabling from the rig to the slideout did not get pinched...
KRumm is offline   Reply With Quote


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Powered by vBadvanced CMPS v3.2.3

This website is not affiliated with or endorsed by the Keystone RV Company or any of its affiliates in any way. Keystone RV® is a registered trademark of the Keystone RV Company.

All times are GMT -8. The time now is 04:57 AM.

Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2020, vBulletin Solutions, Inc.